does it take to diagnose a problem with the faregates at North Station?
Answer: No fewer than seven.
As I came into North Station subway this morning about 8:35, the faregates were really screwed up. There were very long lines waiting to get through, even though all but two of the gates were open. Even though none of the gates I could see read "Smart Cards Only" (which is an absurd concept in and of itself, given the number op people coming from the commuter rail), the gates were still randomly rejecting tickets and passes.
Finaly got to a working gate, which accepted my pass and gave it back to me. As I was waiting (over 30 seconds) for the gates to open, I noticed a group of at least seven T workers watching what was going on, with a CSA trying to explain to them what the problem was.