Stop the presses: He knows the mayor of Boston

Took me a few minutes to scrape my jaw off the floor after reading that. What a total d-bag the owner is. I think he can be pretty sure no one with access to teh google will pre-order from his company ever again. Good-bye interest-free loans from your customers. And with those kinds of business practices, I'm sure the tight-knit world of show producers won't want to give him the time of day, either.

Sheesh. Hire a PR intern to write all your emails for ya and lay off the steroids.

...by the time this idiot figured out he'd screwed himself royally and started apologizing profusely, it was too late: the Internet had gotten ahold of it, and now will never let him forget it.

I thought Penny Arcade's characterization of it as a bully's comeuppance was interesting and maybe spot-on, as the guy's default response was to mock and belittle his paying customer. Tough lesson in how not to conduct online customer service in an age where ugly behavior can get exposed to hundreds of millions of people in an eyeblink.

The thing that confused me about this — well, okay, one of the things that confused me about this — was this bit:

We’re not renting a booth at pax east this year , bigger and better shows to be at we got nothing from the show . Oh so you know this guy has sold over 500 thousand dollars of product in Dec and is my main distribution arm landing us in GameStop , fry’s , Myers , Best buy , Activision , MLG , play N trade and a lot more . Were in 6 countries and you’re not going to take my money for a booth that’s a crock I can guarantee I’ll get a booth if I want one money buys a lot and connections go even further. He’s a native Bostonian from Little Italy . Who are you again ?

Trying to ignore the pronoun confusion there at the end (is "he" referring to himself, someone he works with, or the upset customer, or...?), does Boston even have a "Little Italy"? I know the North End has been historically Italian, but I've never heard anyone refer to it as "Little Italy" unless they were writing for a tourism guide for visitors that maybe have Boston confused with New York City.

It's Game Over for One Insanely Abrasive Video-Game PR Guy

You should edit this article.

This Paul Christoforo is not the president of N-Control, the company that makes this controller. He is the president of a PR/ marketing firm that poorly handled the customer service for them.

It sucks that they exercised such poor judgement in hiring such a major douche, and allowing him to represent them (not anymore, he got canned after this baloney), but N-Control aren't the bad guys here. They're making a product with real positive impact for disabled people, and shouldn't be put out of business because of this one awful turd.

And there's a shock! (Not!) But he does know the "guy who runs the door at the convention center";

http://kotaku.com/5871656/chastened-gaming-rep-paul-christoforo-responds-to-internet-infamy

Yeah, still not impressed. As a PR and Customer Service person, you blew it big time, buddy.

GEICO picked up on the guy's "Son Im 38 I wwebsite as on the internet" comment: http://twitter.com/#!/GEICO/status/151720116357308416

"If we want to be there we will be there with industry badges or with a booth you think I can’t team up with turtle beach... The Convention Center Owners themselves , Mayor of Boston come on Bud you run a show that’s all you do and lease a center in Cities you have no pull in its all about who you know not what you do.... Little kids unhappy with a PRE ORDER starting trouble and you email that to us , he’s a customer unless you’re his boyfriend then you should side with the company not the customer. Be Careful"

God, this guy is terrible.

Acting like the worst used cars salesman the TV can conjure up is not good for business in the age of the intertubes.