So after the four-hour ride from hell on the Worcester Line on Monday, MBCR apologized and conductors gave riders forms to get reimbursed for their trips - for both the ride out and the not-quite-as-godawful ride in in the morning. Kelsin reports what happened when he and his wife tried to get reimbursed at North Station:
When we got up to the ticket window the lady rudely asked why we filled out $12.50. We told her that we were delayed on the inbound and outbound and she then told us we needed two forms, not just one and that the conductor should have giving us two. We told her that he didn't and that the forms says we're allowed two and she just says "Not without two forms". Another employee came over to tell us the same thing.
Are you serious? Clearly communication is awful since the conductor didn't know, or didn't tell us this. Now tomorrow morning we need to ask for another form and see if the conductor still has it.