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T general manager walks the walk

The Globe reports Richard Davey and his wife have ditched their car and now rely on their CharlieCards and Zipcar to get around. You may recall his predecessor was chauffeured around in an MBTA SUV.

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Relying on the T to get around? Wonder how often he's late for work.

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This is why I really like Davey - he goes out there and learns firsthand, and feels some "ownership" of his responsibilities. If he is constantly late, he'll do what he can to fix the problems.

I think they should take all the managers who have authority to impact service and schedules and make them take the T to a random destination or from a random destination/time once a month. Assign them a scooter/wheelchair at least once a year, preferably Jan-March. Allow them to decide when they leave, just fine them if they are late.

We'll see how much time it takes to fix some stupid problems that shouldn't be, like inaccessible bus stops, even given the Elephant in the Room debt load issue.

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“It’s pretty easy,’’ he said, demonstrating the way it works. You pick the kind of car and location you want and select the time online, then wave your card at the windshield to unlock the doors.

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Thats exactly what he should be doing.

Owning a car is a sunk cost. You pay the monthly car payments and insurance if yo drive 1 mile or 1,000 miles. Meaning someone who owns a car might as well drive to get the most out of their expense.

By promoting zipcar, he's saying you don't need to keep paying those monthly costs, and can ride the T and know that you can still make the trip to the home depot or whatever. Everyone knows what the T is, not everyone knows what zipcar is, hence the need for an explanation.

Cabs and future bike share also complement the MBTA. They don't compete with one another, they all work together.

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If you have an unusually important appointment, you don't rely on the T to get you there on time. Hence, ZipCar, cab, bike, walk, or anything but the T.

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If you have an unusually important appointment, you leave early enough to ensure that you get there on time.

ftfy

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With the T, you must be advocating they leave the day before the appointment.

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Coming soon to the Orange and Red Lines. Board by 8pm, guaranteed arrival by 10am the next day - so long as your destination is downtown.

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I once gave the #1 Bus (which I take very infrequetly) THREE TIMES as long as the schedule indicated it should take me to get from Point A to Point B.

THREE TIMES. And I was still late.

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A very admirable move. I can't wait until he's late for major meetings/events. =)

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He's been commuting on the Green Line for the past year, so I imagine it already happened.

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Probably why he got the 3-car trains on the GL so quickly. =P

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Probably been happening weekly.

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Somehow, I doubt the CEO of McDonald's sees the need to eat Big Macs every day.

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And the CEO of Taser probably doesn't subject himself painful and debilitating Taser zaps every day.

So no reason the T manager should have to subject himself to T rides every day. Use that ZipCar.

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With the exception of Sen. John "Liveshot" Kerry in the 80's-90's, has there been a bigger publicity-hound / self-promoter in these parts than this Richard Davey character? In addition to today's self-congratulatory Globe piece, the Sunday Herald cover story reports two plain clothes Transit police officers from the "Internal Security Unit" have now been assigned as executive protection for Davy because, out of his numerous public appearances, he has been confronted twice (TWICE!) by folks disgruntled with the T. The Herald makes it sound like the bodyguards were the idea of the Transit Police, not Davey. Count me as skeptical. As one Herald commenter wrote, "It's like the stories Kevin White used to float to the media 'off the record' that he was the target of "assassins!"

And Adam, Davey didn't just "ditch" his car as your post says. Much like Robin Hood, he "donated it to charity" according to both papers. Similarly to the bodyguard idea, the decision to announce the charitable donation supposedly wasn't Davy's either, it was the T spokesman who "outed" him. With the T facing a projected $1.1 billion deficit (at least) over the next five years, Davy should tone down the "Me Tour" and get to work on looming T disasters. There are plenty.

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I called up one of those charity things and donated it. Just like Davey. So what's wrong with that? And why isn't that "ditching" his car?

Having watched some crazy woman start yelling at Davey from four feet away at a press conference at the Hynes T stop - with T police standing right there - I can see why somebody might think he'd need protection. There are a lot of crazy people on the T.

But basically, you're saying the guy can't win. Everybody kept tearing into Grabauskas because he'd ride everywhere in an SUV and stayed in his office. Now you have some guy who actually uses the system (and he rode the T even before he got named general manager - when he was in charge of MBCR, he took the Green and Red lines to work at South Station) and who shows up everywhere and there's something wrong with that.

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Davey can win. He merely needs to tone down the publicity tour and begin tackling the vast problems facing the T. Like Mr. Davey, people ride the T, donate to charity, meet with clients and have unpleasant exchanges with others every day. Few choose to publicize it or exalt themselves constantly. Fewer still, have subordinates to "out" their good deeds to the press.

Mr. Davey should realize that if his stewardship of the T has a meaningful impact, the public and media, probably even the national media, will notice without him having to seek the limelight on a daily basis. Good God, since arriving at the T, I think Davey has had more press than Lawrence Police Chief John Romero and that isn't easy. The difference being the media are seeking out Romero while Davy and the T seem to be seeking out the media. Enough already.

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Yes, because advertising his product in newspapers and telling people it's so good, a CEO can depend on it, is totally contrary to the MBTA mission to get more riders.

It's almost as bad as Nike employees wearing Nike products, or Steve Jobs pulling out an iphone.

Shame on them all for endorsing their product and furthering their PR mission. If they were really confident in their products, they'd be trashing it right?

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@J: Charitable donations, bodyguards, publicly ordering that steel and not plywood (D'oh) be used as manhole covers. Is Davey advertising the T or himself? BTW, I don't place much stock in product endorsements by CEOs and their staff. I'm swayed far more by reviews from those who use the product. If UHub is any indication, the T's product has been worse than subpar of late.

@Kaz: I would have him do the same thing as you would have him do in your last paragraph, with the addition of calling for a moratorium on all current and future T expansion until they can figure out how to run and fund what they have now. Eliminate either Greenbush or the subsidized Hingham ferry which are competing against each other. Eliminate the ferry from Quincy, which has 5 train stations. Do track maintenance on Sunday to allow for late night rapid transit for weekend revelers. Oh, and limit non-emergency press conferences by the GM to one a week.

@anon 4:28 pm: Correct. It's been about 20-30 years, that's why I referenced Kerry in the 80's and 90's.

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The T is very good at promoting itself when it wants to: They even had a press conference after they found Penelope the snake (which I was on my way to but missed because of the Worst Traffic in the History of Roslindale and Mattapan EVER).

But this was not something like that. The Globe's transportation reporter asked Davey about it after an MBTA board meeting. It wasn't a press conference, and it came after what is arguably much bigger news: That the T is facing like a billion dollars of deficits over the next five years. The reporter made a big deal out of it not Davey. What's he supposed to do? Lie?

And, yeah, T performance sucked during all those storms. It's what happens with 30 years of deferred maintenance (thank goodness T workers are creative enough to figure out how to use hairnets to solve some winter problems on the Orange Line, but they really shouldn't have to be doing that). To his credit, Davey was pretty open about admitting just how much service sucked.

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What project has been in the T's backlog since 1980 that would have prevented problems during big snow storms?

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Locomotives. They're all old (except for the two new ones that we just got from Utah). There's a reason they started failing in cold weather.

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Seriously - do you ever get out of town?

This is how it is done. Davey isn't promoting himself here - he is advancing the interests of an agency that he actually cares about running properly. By throwing his lot in with us unwashed folk, he is actually showing some interest in what we go through, and gets the press involved because he needs to leverage the publicity against the state to help solve the core funding crisis at the heart of all the T's issues. That's competent management - not that a crony like yourself would ever recognize the difference.

In contrast, "self promotion" MA style is what that joker clown Gerald Gnazzo did when he sent out full page color photographs of himself with mailings from the RMV claming credit for inventing programs that had been standard practice in other states for years if not decades. THAT is self promotion - not agency promotion. THAT is what was standard practice around here for years.

Then again, in MA, competence and caring about your CURRENT job rather than kissing arse for your next one is BEING SELF PROMOTING, because it might get you bumped to the next level "out of turn". Um, yeah. Right. It was Coakley's "turn" to be a US Senator - hows that working out for her? How dare Davey potentially advance by being a competent manager when there are so many poser managers who think their job is to kiss up and talk down, who are "in line" before him, and it makes them feel bad?

There is a difference between Davey's approach and the standard MA self-promotion show. That doesn't make Davey a bad guy, and if that makes him potential Governor material, let competence trump the crony line! Save your tall poppy treatment for a real self-promoting loser - like that city counselor who keeps coming up with all these "wonderful new ideas" that attempt to punish students and universities.

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Single-handedly pay the T's debt burden himself? Pull a "Scott Walker" and wipe out the carmen's union, then fire everyone to reset the pension/healthcare pool? We're quickly heading for a point where Davey will be able to do shit-all about the problems at the MBTA because he will simply not have the resources to do it. The least he can do is make the public aware that he's observant of their problems.

Part of the valid complaints against Grabauskas and the MBTA in general (and, hell, our whole government in general) was a lack of transparency. They serve us. They spend our dollars to get us where we need to go efficiently. They need to be out in front and the determined face of the system. Otherwise, we'll all "complain about the T" and it'll seem like it's all going into an uncaring void.

Would you say that Davey cares more or less than Grabauskas did? I think his public exposure would suggest he cares more.

Now, what I'd like to see him do is turn this personal press appeal like a spotlight onto Beacon Hill and make those bastards squirm for having ignored the problems at the MBTA for this long. The state needs to fix the funding system that has completely bankrupted the MBTA and put us ALL into greater and greater danger than any falling lights or ceiling tiles in the Big Dig have done.

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I think that he's doing a damn good job with what he has to work with - especially with showing that he actually cares about his job and trying to fix the system. Of course, financially that's...not really possible right now, but I think he's demonstrating an understanding of the T's problems from a commuter standpoint, and not just from a team of analysts while he's up in his office.

On another note - I know that criticizing the MBTA is a treasured Boston pastime, but I never gave the T enough credit until I moved to DC. Metro is horrifyingly overpriced, can't get its shit together maintenance-wise, the trains themselves are pretty old and decrepit, and service is spotty. I drive everywhere I can because it's cheaper (even with gas prices where they are) and takes less time (yes, even with nightmarish traffic).

For the cost of $1.70 per ride anywhere on the system, I'll take the T's problems. But when it's nearly $5 to get to work at rush hour (bus plus subway), in DC, Metro's an overpriced mess.

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High AnxieTy (see what they did there?).

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I hope one day I rise to a lofty position where I too can be endowed with the title of "Honcho." It's so much more distinguished than 'Tsar.' (Or 'czar' depending on who's writing the crossword.)

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It's been a long time since John Kerry was "Live-Shot." For years now, he's been as hard to find for the average voter as Howard Hughes in his long-fingernail days.

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I don't like thd the idiots that insist on having a car and neighborhood sticker so they can park on the street for weeks at a time in our neighborhood and take the T. Neigborhood serving independent retailers and businesses have no parking to offer so they can't exist. The place is like a militarized zone with all the meter maids here 24/7. Worst of all are the yahoos that drive in and make a zoo out of Newbury st. Why does anybody drive up Newbury st? Got me. You're my guy Rich Davey.

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Why would neighborhood serving businesses need parking spots? The whole point is that they serve the neighborhood -- e.g. people within walking distance. Parking spots are a waste of good land.

The meter maids actually help in this regard. They get people to regularly move their cars, instead of semi-permanently occupying all the spots. And at least the city gets some income for the use of the land.

I agree about Newbury.

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This is good PR. I'm not to sure if this is just PR or if there's real motive behind Davey doing this. One can remember in the not so distant past that this sorta PR worked well for Dukakis in the 70s and 80s when he was governor. The T at the time was horrible (okok and to some degree still horrible), but he rode it anyways. It was a way for Dukakis to reconnect with the fellow citizen. Much like this may allow Davey to reconnect with the riders.

But times have changed since the days of Dukakis, and like Adam, I agree, there's a ton of nutty folks that ride the T, and Davey just would be a moving target for some of these macadamias. I wonder the cost effectiveness of this is, but hey if he wants to ride and prove a point, then he can do it. (Although I wonder if the staff already knows which trains he's on so they can't mess up service).

I'd love for this to go a step further and require ALL T employees to ride. Many already do, but I see too many cars parked in bus loops at stations (Lechmere is the worst). I think if the employees were required to ride, then service might improve a bit. (okay wishful thinking)

I also agree with his plugging of zipcar, like others have posted other modes of transit that compliment the T's service are very applicable here. Many zipcars are parked at T stations, so making that transfer of modes seemless. (I've booked many cars b/c of their proxmity to a T station). Zipcar and the T really go hand in hand. Davey knows the T doesn't go everywhere, and in some cases the T just doesn't make logistical sense (like big grocery trips, or car trips to locations out of the T's service area), so they compliment each other very well. (along with other modes, like taxi's, walking, bike sharing, etc).

Personally I'd love to see Davey's bill. I havent owned a car since 1998 (just by choice, really) and I do the zipcar thing. It can get pricey for longer rentals or repeat rentals. (whereas traditional car rental makes better economical sense), and seeing Davey's bill would be an indication of how much he really rides the T.

But I digress, unfortunately I have to disagree with Adam in saying "they guy can't win". He can't. The GM position at the T has always been the 'fallguy' position. I can go down the list of former GMs and really can't pinpoint that the T's failure was them or not, or an organizational issue.

Dan G was a good case of this, over at the Registry he worked wonders. Any long time employee of the registry can tell you that they miss Dan G. And if you've been to the registry since he left, you know its gone into the toilet. When Dan went to the T, he realized that the issues with the T are with the organization itself, not one person or department. Its just riddled with issues. And unlike the Registry which had a different, less vocal union, the T has a very vocal one. Changes are harder to make. Combined with being handed the T's debt, and just an antiquated system that has been neglected for decades. (Unlike the RMV where it had few of the same problems the T has).

I've always said this about the T, its not the GM's fault usually, but they are always found to be the scapegoat. Ideas are great and are in abundance, just ask any T rider and I am sure they have an opinion. But its the act of getting it done that is always the problem, AND keeping up on it (aka maintenance) is always the hard hurdle to overcome.

PS - Sorry to grandstand, I didnt see this post until today, but I had to comment. (I'm a transit nut)

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"Many already do, but I see too many cars parked in bus loops at stations (Lechmere is the worst)."

How do you propose that the operators taking out the first runs of the day ride the T to work?

If theres one group of people that can justify having to drive, i'ts them.

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