This is "Carla," now stationed at the main security checkpoint at Terminal E. Massport claims she's making the security line "a little easier and more fun," in part because TSA agents will no longer have to
bark at people tell people to throw out their Big Gulps, but this is Boston and that's a security line, why is she smiling so much?
But here's an idea: Install Carlabots over fare machines at T stops, grinning madly as she explains how to add value to your CharlieCard. Or even better, install her in all the CSA booths and just grin wildly as she spouts random instructions and alerts. Now that would be something.