Charles Rosenberg spotted these new plastic strips on the platform at Back Bay the other day.
Turns out the MBTA is trying out Customer Assistance Areas at select stations for passengers with mobility and sight issues:
In an effort to improve service for our customers, the MBTA is testing out a new area on the platform where customers can wait to seek assistance in boarding the train, locating a different platform, or finding the exit.
The areas - there is currently one on the Red Line at South Station - have phones so that riders can request aid from a T worker, "bridge plates" to make boarding trains easier, improved lighting and braille signs.
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