Jess was one of the people who helped that woman who fell on the Red Line tracks at Downtown Crossing this past Tuesday (she's the one with the big purse in the video). She recounts the difficulty of pulling somebody up from the tracks, and says that while several people rushed to help, many more just stood there, even as she yelled for help:
I yelled. There were more people on the platform now, even though most of them were on the other end, having made the same transfer that I just had. But I saw them, I saw them looking at me, I knew they heard me. And they didn’t move. And I just wanted to make them all come and help.
Another man came. We couldn’t pull her up just by her arms, so we had her lift up her leg and had the last man grab it. It took some trying, but we got her up. She got to her feet. I couldn’t tell if she was alright. I asked her if she was hurt, she still seemed out of it and unsure of what was happening.