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Where does a 600-lb. Gorilla file a lawsuit?

In US District Court in Boston.

600 lb. Gorillas, a Duxbury ice-cream company, this week sued one of its suppliers for allegedly providing ice cream for its ice-cream sandwiches that was so bad people stopped buying them.

600 lb. Gorillas sells "super premium" ice cream sandwiches with way high fat content that makes ice-cream lovers swoon. In its complaint against Fieldbrook Foods of Dunkirk, NY, 600 lb. Gorillas alleges Fieldbrook cheaped out in an effort to boost its own profits and supplied ice cream with fat content way below the 14% butterfat and 40% solids 600 lb. Gorillas asked for.

The result, 600 lb. Gorillas charges:

Between the Summer of 2014 and the present, customers inquired whether 600 lb Gorillas' recipe had changed, and called the "new" formulation "tasteless," "watery," "kind of icky tasting," "awful," "very 'thin' feeling," "like non-dairy ice cream," "poor quality," "horrible," and "not the same product we were use[d] to."

Fieldbrook blamed 600 lb. Gorillas' customers, such as Costco and BJ's, for leaving the ice-cream sandwiches on loading docks too long or the cookie part of the sandwiches being too dry.

But 600 lb. Gorillas notes it never had such problems with its previous supplier - Mister Cookie Face - and says that when it had the Fieldbrook stuff tested by labs, including UL Labs in Canton, the results showed butterfat content as low as 6.8% and solids as low as 28%.

600 lb. Gorillas is seeking unspecified damages for the lost sales and damage to its reputation and attorney's fees.

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PDF icon Complete 600 lb. Gorillas complaint70.35 KB


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Comments

This is why companies have QA processes to test their products before they get shipped to customers. 600lbs Gorilla may have a case against the supplier, but they should have caught this before shipping a change to their product.

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Gorilla didn't get to test before shipping because they outsourced ingredient supplies, production, and shipping. There was variation in the ice cream which they had no way to catch prior to shipping because everything was all outsourced from NY/NJ and they were here, not on-site at the factory.

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This happened "Between the Summer of 2014 and the present". They didn't try their own product for a year and a half?

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So they don't make Ice Cream, they design and outsource ice cream and just assume everyone is working to their specifications. They don't even see the Ice Cream unless they happen to buy it from a store?

Who operates like that and expects good things to happen?

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"We're too cheap to do simple due dilligence (like actually TESTING our supplier's ingredients beforehand), so now we'll filie a FRIVILOUS lawsuit."

Hope this one is thrown out of court.

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So shame on them for not having a process in place (and testing lab) for their "premium" product to insure premium quality. Check all the ingredients delivered and the products shipped. Harder in this case when 600 lb. outsourced everything outside, but that's another business lesson.

Anybody working with Chinese suppliers generally learns this...

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This doesn't sound like a gigantic company. I would guess that the folks in the office have tried their own product and would have noticed that it suddenly wasn't very good anymore. ESPECIALLY when they changed vendors for the filling, you'd think they would have cracked open a few boxes and tried them to see if they were OK.

(Yes, if you must ask, I'm blaming the "victim".)

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Trying to save money?

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It's like Mad Libs:

But [number] [unit of measurement] [wild animal]s notes it never had such problems with its previous supplier - [honorific] [dessert item] [body part]

Also:

Fieldbrook’s ice cream was initially without issue, commencing in the Summer of 2014 600 lb Gorillas began receiving complaints from its customers that its ice cream quality had
diminished.

COMMA SPLICE! UGH! These people are educated enough, I assume, to know about run-on sentences - and yet, here we are.

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