Will Red Line commuters ever get free, when there's a signal issue at Braintree?

The MBTA reports "moderate" delays because the signals at Braintree, they don't feel so well.

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Dred Line

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Moderate delays my butt, we were kicked off the train at Quincy Adams and my wife had to circle around Braintree station several times because of traffic gridlock. We had to make a mad dash through the busway to escape the commute from Hell. Where are the invisible transit police who are needed to direct traffic in the station?