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Hospital advertising not really aimed at you

Which kind of makes sense to anybody who hears Gary LaPierre advertising Beverly Hospital's emergency room on WBZ in the morning (Sorry, Gar, if I'm stricken while driving up the West Roxbury Parkway, I'm not going to demand the EMTs take me up to the North Shore).

So why are hospitals spending good money on advertising? Money that might otherwise pay for, oh, I dunno, reminding employees to wash their hands? Paul Levy, CEO at Beth Israel Deaconess Medical Center, writes it's really more about building a brand - especially among doctors and would-be donors rather than among potential patients:

... [I]t helps create a mindset that the hospital has standing and stature and permanence in the community. This is important in attracting employees, enhancing physician recruitment and affiliations with other hospitals and physician practices, and generating interest from lay members of the community to serve on the hospital's governing bodies and to offer philanthropic support. These three purposes are actually fundamental to commercial viability in the health care world, especially for academic medical centers. ...

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Worst Hospital

By Anonymous (not verified) | Sun, 01/27/2008 - 7:25pm

They need to run advertising because they're the worst hospital in Boston, and I think I'd rather die than go there again.

try working there! Horrible

By Anonymous (not verified) | Sun, 01/27/2008 - 10:33pm

try working there! Horrible place to work.

Details?

By adamg | Sun, 01/27/2008 - 10:46pm

Details?

Thanks, Adam,

By Paul Levy | Mon, 01/28/2008 - 6:09am

Both people should feel free to contact me at BIDMC, as I would like to know the full details so we can learn from their experiences and do better for others. (I will not be allowed to reply here publicly on their two stories, as one involves patient information and the other personnel matters.)

Gary LaPierre

By Laurence Glavin (not verified) | Mon, 01/28/2008 - 2:54pm

Never mind a ride from the South Shore to the North Shore...the untold story of Gary's experience is that he had to be kept alive for the ride from Sarasota, FL to Beverly!

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