Incident at Starbucks

I suspect your reaction to Endangered Coffee's report will depend on whether you have a kid:

All in all, the incident ended badly, although it could have been much worse. I had to talk Mrs. EC from running back into the Starbucks with her dark roast and my cappuccino and dumping them on the floor. I had to convince her that there was such a crime as creating a disturbance that could have conceivably led to her, me and [Baby] EC ending up in the slammer. As it was, the incident ended with the Mrs. calling a Starbucks employee a f#@[email protected]%! b%^&$ as we headed out the door and me lugging [Baby] EC behind her, yelling that I was going to let him piss in their cappuccino machine. ...

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Lord have mercy. Keep a

By on

Lord have mercy. Keep a running list of places that have a changing table for the convenience of changing baby while you are out.

Cause here's the thing -- I don't want my little one hanging out at that table after their baby has been changed there.

BTW, some Starbucks are more kid friendly than others assumedly relating to the actual number of kids that end up there.

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I don't care if you have a

By on

I don't care if you have a kid, or the son of the lord our savior.

It's a law, and just because your precious little snowflake pooped his diaper, doesn't mean starbucks can break the law. They could get in huge trouble for that.

the first employee was dead wrong in letting them do it in the first place. I don't see anything wrong with how the second tried to handle the situation, although her choice of words to a crazy person seemed wrong. (Don't ever compare a little snowflake to a animal!).

Look, you change him in the car, or you find a place that would have a changing table, simple as that. Don't get all pissy at the employee trying to rectify the situation that you're changing a kid in a place serving food, on a table people eat and drink off of.

this pretentious bullshit needs to stop.

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i agree with frank

By on

it is a health issue. i'm so sorry that they didn't have a changing table or somewhere appropriate to change the baby -- but you cannot for the love of all that is good and pure put ASS where FOOD goes.

ever.

it doesn't matter if it is cute little baby ass or old man geriatric ass. Ass and food do not mix. Ever.

which is why we're not a third world country anymore.

i was once in a bathroom at a walmart in pennsylvania. someone had SAT on the baby changing foldout thingie and broke it. there was a very young mom standing there with her very small baby. i helped her change the baby by putting a blanket against my chest and leaning backwards with my ass resting on a sink (thank god it didn't break) and my head against the wall. it was horizontal enough for her to get the job done. she had been crying because she didn't know what to do... but she didn't take the baby into the mcdonalds walmart cafe, plop him on a table, and change him.

a blanket on the floor, something, anything, but not the table.

ever. EVER.

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Dear Adam:

By on

It would be nice to have a Quote of the Day section, for such wonderful things as this:

"it doesn't matter if it is cute little baby ass or old man geriatric ass. Ass and food do not mix. Ever."

I laughed way more than I probably should have at this. :)

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:-)

By on

molly,
i'm very glad i made you laugh.
i think the tone of a lot of the comments went really viscious really fast. it's one of the reasons why i commented here instead of over at Mr. EC's blog.

and we do need a quote of the day section to go with picture of the day. that would be funny.

"I was a baby when I learned to suck, but you have raised it to an artform."
-Barenaked Ladies
Wind It Up

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We could nominate quotes and

By on

We could nominate quotes and Adam could make the final decision!

Uh...because he TOTALLY needs one more thing to do.

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to FrakOff

By on

"...just because your precious little snowflake pooped his diaper"
Hysterical! Thank you.

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The Important Thing

By on

...is that the parents handled not getting their own way with grace and maturity. That kid's probably going to grow up just fine.

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heh.

By on

i was gonna say something like that... sense of entitlement, my baby's ass is more important than food service levels of cleanliness etc... but.

you said it better.

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Fair is Fair, But .. Butt ...

As early as 1990, I had a male boss on a rampage to force shopping malls and restaurants to install changing tables in the mens rooms, as he frequently took baby with him on errands and shopping trips.

After all, why is baby changing a female activity? Unequal facilities force women into the chore of taking kids to the restrooms, and reinforce the idea that dads out with kids is a novel and weird thing.

Most starbucks-like places get around this by having either no changing tables or having unisex restrooms. That is fair too.
I used to change mine in the car. It isn't hard to do, even when it is cold. Less distractions there, and nowhere to move (heh heh). Lacking that, I'd change them in their stroller - it's still kind of yucky, but it doesn't mean soiling a table. Also please note: MOST STARBUCKS RESTROOM FLOORS ARE VERY ROOMY AND MUCH MUCH CLEANER THAN WALMART CHANGING TABLES! Just pull out the damn pad, lay baby down, change. Not like the kid is gonna fall off the floor onto the floor with out special strappage.

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Changing tables in men's rooms

By on

Are a lot more common these days, or at least, were back when I needed them, around the turn of the millennium (and for those times they weren't, yes, changing pad, either on the floor somewhere or in the back seat of the car or, when it was nice out, in the trunk.

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Changing tables in men's rooms

By Lorianne on

The TD Banknorth Garden has changing tables in at least some of their men's rooms (judging from the signs, at least: for the record, I've never been in any of the men's rooms at the Garden). So some architects are getting the hint that dads take kids & babies to public events, so men need the same facilities that women do.

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OK, so I don't have kids,

By on

OK, so I don't have kids, but...

The employees let the parents change the kid on a surface where other peoples' food and drinks are placed; they calmly suggested other options for the NEXT time this happens...and for that, they deserve to be called names and threatened with their drink machine being contaminated? Sure, it's frustrating to have a child in desperate need of a change and nowhere to do so, but why does that make it OK for the parents to act like children and throw a tantrum?

Perhaps I missed something; we all know text doesn't necessarily come across with the intended tone.

I'm trying to remember if I've ever seen a changing table at a Starbucks. I think there's one at the Starbucks at Waban T stop in Newton; a lot of the other ones I frequent have tiny bathrooms with no room for a changing table. Why assume a place has a changing table and then throw a huge fit when it doesn't? Why not change kid at Target, which is far more likely to have changing tables? (Yes, I'm sure kid was very unhappy, and no, I don't know how far away the Target was from the Starbucks; I realize this might not be a practical suggestion.)

What's wrong with the car again? Yes, it's winter, but does their car heater not work? Even I can get a kid out of a dirty diaper and into a clean one in less than two minutes, and I'm not all that skilled at it.

On the upside, those employees will have a "my worst experience at work" story to tell at many a subsequent job interview.

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Well said, everyone. I can't

By on

Well said, everyone. I can't believe parents would exhibit this kind of behavior. Disgusting.

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Typical

By on

Starbucks asshole.Change your snotty brat in the car.Stupid.

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Ergh...

By on

On the other hand, someone left a really foul anonymous comment on the original post, and that's not OK either.

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Agreed, some of the comments

By on

Agreed, some of the comments on his site have stepped out of bounds.

Still, Maybe he'll see the err of his thinking on this situation

...but probably not.

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Please please please

By on

Please don't let this be my regular Starbucks, please don't let this be my regular Starbucks, Please don't let this be my regular Starbucks...

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I laughed and laughed!

Thanks for posting the link to that story from Mr. Center-of-the-Universe about his little Center-of-the-Universe family. It was hilarious!

Although, if we fail to make it as a species, it will be because of over-inflated egos such as that and their offspring.

And I would change the tags to 'annoying assholes' and 'the perils of working in the service industry'...

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Species Failure

By on

I dunno...while entitled rich jerks are annoying, the kind of person who would type "I hope your baby dies" in the comments of that blog strikes me as a greater threat to the viability of our species.

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Naw.

Rich entitled jerks tend to reproduce - and the jerk in question has reproduced - thus propagating the attitude. The "I hope your baby dies" guy, on the other hand, probably won't reproduce.

In addition, the poster took just a moment to write that revolting comment. The entitled jerk in question - and his wife - really spent a lot of time being obnoxious, took it out on minimum wage employee and contaminated a table. That's much worse.

Can you imagine how the the center-of-the-universe jerk drives? The comment poster, on the other hand, probably doesn't even have a car.

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I think your suspicion was unfounded.

By on

I have a little one. I have changed him frequently, in private and public places. But never on an eating table. As someone else here said, ass and food don't mix.

I really can't imagine throwing a tantrum because a coffee shop lacks a changing table, nor can I imagine being unable to comprehend such an obvious health regulation. I'm not the most composed fellow in the world, and I've thrown some tantrums in my day over silly shit, but this one takes the cake. (And then pees on it.)

These people sound a little deranged to me.

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wow.

By on

I have a toddler - and a baby on the way - and if there's no changing table in Starbucks or WHEREVER, I use the changing pad I carry with me when I'm out with her to change her diaper. Yeah, it means I have to lay her down on the floor and kneel my pregnant "tony western suburb" living self down on the floor as well to change her, but good lord, it's not THAT big of a deal.

And sure, that poster sounds like a real jackass but those anon comments on his(?) post are way out of line.

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And I really can't imagine...

By on


I really can't imagine throwing a tantrum because a coffee shop lacks a changing table, nor can I imagine being unable to comprehend such an obvious health regulation.

And I really can't imagine posting an account of one's own such boorish behavior for the whole world to read. I mean, we all have our little explosions from time-to-time, but in my personal experience when it happens, I get a little embarrassed, own it and just move on (and learn from it for future reference). I don't let everyone know what a prickish reaction I had to a particular incident.

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As a parent

I'm the last one to put up with this sort of nonsense, let alone defend it. That's because I know it is unnecessary.

Having a 10 or 20 lb gigglebox to haul around entitles you to exactly ... nothing! Obligates you to a whole lot, but it doesn't suddenly convey superprivileges.

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Oh man

By on

Some of the comments on the blog post linked to are just plain mean. Bet you its the last time they post about their precious snow flake's diaper changing habits. pOWNED.

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Sometimes the tubes can

By on

Sometimes the tubes can instill a much needed reality check.

Same thing happened to that mother who tormented a bi-polar tween girl online on myspace, who then hanged herself.

Her marketing and advertising business is no more, due to the people on the tubes getting together and ruining her for her horrible, horrible actions.

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Precious Snow Flake

By on

I understand being pissed at the entitled parent, but why the anger towards the kid?

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it's not directed at the

By on

it's not directed at the kid.

It's making fun of the helicopter parents, for how they see their children.

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take a breath already

By on

disclaimer - I have 2 kids still in diapers

A wet diaper is not the same as a poopy diaper, a lot of people are acting like they changed a full on load of mud. Your modern pampers have these wetness crystals in them that soak up the liquid so its hard to imagine the kid left anything worse on the table then you'd get by holding the restroom key. Its not ideal but its not the end of the world either. Starbucks girl could have just made a mental note to spray and wipe the table after they left - not a big deal and no need to confront the customer.

Personally I would have changed the kid in the car, I've done it many times. Changing stations in men's rooms are so hit or miss its best to assume they don't have one. I think a good solution would be to require a changing station inside every one of those legally mandated handicapped stalls. They're roomy enough for a fold down and its not like they cost much to install. I don't expect the world to revolve around my kids but I do make a point of spending my money in places that at least try and be kid friendly. Its not a lot to ask of the world, we were all babies once.

Lastly, yes the EC family does sound insufferable, I often see their ilk standing around the tot-lots talking about what wonderful smart parents they are with their backs to their kids.

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Give me a break

By on

Starbucks girl could have just made a mental note to spray and wipe the table after they left - not a big deal and no need to confront the customer.

What? We should all just work around the uncleanliness and illegalities of others? The employee that confronted the woman did the right thing. This wasn't a park bench, it was a private company's table and they have a rule: no baby changing on the table. Confronting the customer was exactly what was necessary, you can't possibly find fault in anyone's actions here other than EC and his wife.

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same difference in the end

By on

Consider the outcomes,

You say nothing and wipe the table after they leave, life goes on.

You confront the EC family and they make a big scene, they might call your boss or your bosses' boss or all the way to Seattle HQ where they portray you as a baby hating troll and you lose your raise and have to spend time re-watching customer service training DVDs in the break room...AND YOU STILL HAVE TO WIPE THE TABLE.

Luckily for the employee in question EC is too lazy to do anything but blog about it but still why bug them? Its not like people are going to respond positively to some Barista reading them the health code. Its not smart business to go around confronting your customers, especially when its a no-win after the fact situation, just wipe the table.

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As a boss

By on

As a boss within a Starbucks-like chain, if some nutjob called me to complain that my staff told him he wasn't allowed to change his baby on the table, I'd give them a stellar annual report. "The Customer Is Always Right" stops where stupidity begins. I'd tell the customer that we have rules on cleanliness for a reason to meet health codes, apologize that my staff didn't convey their message more appropriately...*maybe* even give him a voucher for a free coffee. Then, as soon as he was off the phone, I'd call my employee, debrief them on what happened to make sure I fairly hear both sides of the story...and thank them for upholding the standards we set in place for keeping the place clean.

Nobody has a right to change their baby on my tables. My staff has every right to tell someone so. I think you can see within this website alone, there are more than enough other customers that I'll keep because they know my staff is dedicated to cleanliness in my restaurants than those I'll lose because they wanted to change a dirty diaper wherever they pleased.

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Passive aggressive much? I'd

By on

Passive aggressive much?

I'd call them on their BS too, otherwise said BS will propagate and become more BS-tastic.

You can't go into a establishment serving food without shoes or a shirt. You can't bring animals into the establismnet unless it meets certain exceptions. You certainly can't change your precious little snowflakes shit filled diaper on tables that people eat at.

It's the law, and the bartistas should be commended for reminding the patrons.

If I was the manager I'd kick them the hell out and say good ridden after them putting up a stink to advise on what to do the next time. They're lucky they didn't get a flat out no the first time.

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Ahem.

'Spray and wipe' doesn't kill e. coli, listeria, shigella and the dozens other bad bacteria which are found in the human excretory tracts... even those of precious little babies who are the center of the universe.

That is why we have public health laws and standards.

Remember that next time you read about an e. coli outbreak killing some kids or a listeria outbreak hospitalizing dozens of people. Maybe light will dawn.

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You're right, the table must

By on

You're right, the table must be taken out and transfered to a secure hazmat setting and treated with intense gamma radiation and repeated soakings in chlorine before the latte sipping public can be assured of purity. Furthermore Starbucks should have called the police and had the family arrested, charging them with whatever code covers people changing soggy pampers in overpriced coffee shops. Goodness knows our State and City inspection services are willing and able to confront this public health crisis. If at all possible Starbucks should station an employee inside the restroom to remind/require you to wash your hands, or perhaps a purell mist tent for you to walk through. You really cant be too careful, yuppie babies are a homegrown source of WMDs. In this time of war we must think of the children!

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Wow, is that totally not

By on

Wow, is that totally not what anybody said.

Actually, has it been determined whether the diaper contained solids or liquids? Because, although I'd be less happy about poo near the table, I'd actually understand that more than if kid was just wet...so many diapers are designed to keep kids from feeling the wetness (I work in a preschool. We have to check the kids to see if they're wet, because unless they're totally soaked, they don't know. If they're poopy, they know it and tell us).

If the kid had just peed, then I really don't quite get why he couldn't wait until they got to Target.

Unless it was a cloth diaper. See, so much we don't know. Still doesn't explain the hysteria.

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baby rash liquid Pampers

By on

Molly, the Pampers were filled with liquid and the parents were aware of a rash.

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Fair enough, still doesn't

By on

Fair enough, still doesn't explain why they had to change it on a restaurant table and felt their need to do so trumped everybody else's expectation of a sanitary restaurant.

ETA: Or, as someone pointed out in a comment, why kid couldn't wait until Target when they knew at Shaw's he was wet and decided it was fine to wait until Starbuck's.

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Target

You have to wait 'til a little boy is older before you teach him to hit the target ...

Jokes aside, bigboxes like target can have some pretty nasty restrooms and changing tables. Like I said ... starbucking floor is cleaner.

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I was agreeing with you. The

By on

I was agreeing with you. The parents behavior was absurd.

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Anonymous,

No wonder you didn't want to own up to that post! You were being most silly.

If a public health inspector had been in that Starbucks when our lovely couple decided to change their precious snowflake on a table, she would have shut down the place. She would not have allowed them to reopen until that table, chairs and floor had been wiped down thoroughly with disinfectant or a 10+% bleach solution to kill any harmful bacteria. She may even have required testing to show that bacteria levels were acceptable.

I'm still hoping you keep an eye open for news of e. coli or other bacterial infections from excrement which kill and harm people. Perhaps light can yet dawn. Perhaps you can get an inkling of why public health laws exist and how you have benefitted from them without even knowing it.

And to everyone, it doesn't matter if the diaper was full of urine, excrement or both. It likely contained harmful bacteria. Bacteria which could make people sick - perhaps very sick - if ingested.

That is why it is stupid to change a diaper anywhere near where food is prepared, handled, served or eaten. It's a pretty basic concept. I'm surprised people are even arguing about it.

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Bingo!

By on

"I often see their ilk standing around the tot-lots talking about what wonderful smart parents they are with their backs to their kids."

You nailed it. I'm a parent, and I can't stand these people, either.

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What smacks of entitlement

By on

What smacks of entitlement is the following:

"Interestingly, we aren't the first people to run across the Starbucks changing table issue. I would take the time to write a letter, but I'm too lazy."

So, screaming at low-level wage earners that one is going to let their baby piss in a cappuccino machine is fine, yet they're too lazy to write a letter to Starbucks demanding a changing table? Guess they weren't too lazy to brag about their tantrum online though...

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We've all had our own little explosions ...

By John K on

Yes, we have.

Anyway, couple points:

* Just about every Starbucks I go to has a changing table in the men's room; I assume, in the women's (or, womyn's) room, as well.

* Starbucks employees are far from minimum wage, based on my analysis of their tip jars.

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...have you ever actually

By on

...have you ever actually worked behind a coffee counter? The tip jar may look full, but it's probably being split among four or five people over a six or eight hour shift. I mean, tips are nice, but they're not paying the rent by themselves.

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Shut up

By John K on

Your average local Starbucks employees make $10 per hour, plus full medical and tuition reimbursement. Plus tips, which for four people over a six hour shift (they don't work eight hours) would be approximately an extra $2 an hour brings them to $12 per hour, plus full benefits for working over 20 hours a week (which is "part-time", most).

Which is 50% over minimum wage in Massachusetts.

Shift supervisors and managers are not able to share in the tips pool.

Again, the diarrhea of the mouth, on this blog.

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Grow up

I used to make about that much. It meant I got to split an apartment three ways and make a modest car payment ...

IN 1987!!!

Do the math, dude. $12/hour x 2000/yr/12 months = GROSS income of $2000/month. That's a take-home of about $1500 after taxes and deductions, if that. Rent and utilities, even for a shared apartment, run $1K a month. Food is at least $200/month on a very tight vegetarian budget. A cheap T pass is $60 these days.

Doesn't leave much, does it? I wonder if they could afford the coffee if they didn't work there!

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I was just clarifying ...

By John K on

The point is, in my first entry, I was simply correcting what someone said, previously. It wasn't a criticism or anything. Simply pointing out that, when someone said, "Why was this couple yelling at a minimum wage worker", that person was incorrect.

$12 is not $8. Simple is that.

I wasn't arguing the point made.

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...you weren't arguing any

By on

...you weren't arguing any point, but you did think it was OK to say I have "diarrhea of the mouth"? What? I've hardly ever even talked to you.

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I'm Stunned

This person posted this story expecting us to all nod our heads and say "oh, you sing it, sistah!" in response?

So many people have already said what I want to say. My kid wasn't fully trained until he was almost 4, so I had a LOT of years of experience with poopy diapers, and I NEVER EVER changed him in the middle of a restaurant. Certainly wouldn't have even considered doing it on top of a table!

I hope this lovely couple and their unfortunate spawn are banned for life from that particular Starbucks. I'm sure the comments the story brought have stunned them and caused no end of distress. I'm sure we should all keep an eye on the coffee makers we have at home for evidence of baby pee.

===========================

From the brains behind http://www.bigdumptruck.com

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good thing he didnt pull this crap in newton D&D

By on

Coffee isn't the only thing that gets hot at one Dunkin' Donuts
By adamg - Tue, 12/18/2007 - 4:03pm.

No word if they were arguing about whether Rachael Ray sucks or not, but an employee at the Dunkin' Donuts at 401 Watertown St. in Newton now faces charges for allegedly throwing a cup of hot coffee at another worker during an argument on Dec. 8, the Tab reports. The specific charge:

Assault and battery with a dangerous weapon (cup of coffee).

4 comments | Send to friend | Subscribe post
Read more about: Newton | Crime | Dining | Dunkin' Donuts

from universal hub

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I'm not so sure...

People like that have any one (or more) of a variety of anti-social personality disorders. They are not likely to be stunned by any amount of criticism.

Mockery and satire on the other hand, is pretty effective against people like that. Status tends to be king, so anything which threatens that status has more impact on them than anything silly like outrage or common sense.

So, mock 'em, point your fingers and laugh at them, then explain why they are so funny. Not much else short of prison sentences work on them (think Dick Cheney or Tom DeLay...)

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As the parent of three....

...(two of which were twins), I can say that neither my wife nor myself would ever have considered (for a trillionth of a second) changing a baby on top of a restaurant table. This was long before there was changing tables in bathrooms (except, perhapsm in a few rare places).

Mr. and Mrs. EC must be totally nuts to brag about their behavior.

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Jesus.

By on

You gotta be shittin' me?

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No need

By on

to get all pissy about it.

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You're

By on

in no position to complain.

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Oh, come on!

By on

I'm actually more annoyed with the sentence "I suspect your reaction to Endangered Coffee's report will depend on whether you have a kid."

I expect people like Endangered Coffee to be self-absorbed and inconsiderate twits. But to lump everyone who has a child into that same camp is just plain stupid.

EC and his wife are idiots. Changing your child's diaper on a table where people are eating is disgusting - and against the law. The fact that they started verbally abusing a minimum wage employee for daring to tell them they were in the wrong says it all.

As most have said, there's this handy little device called a changing pad...

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As a teacher, I constantly

By on

As a teacher, I constantly have to deal with the results of this type of entitled, self-centered parenting. Their child will learn from the way he observes his parents behaving. So he will become the student who puts his feet up on chairs that others have to sit on, and will look genuinely confused when I insist that he take them off. After all, he hasn't been taught to respect others' property. He will think nothing of responding rudely and disrespectfully when asked to do something he doesn't want to, and will sulk when he doesn't get his way. No surprise there, he sees his parents deal with their frustrated desires by hurling obsenities and immature threats. I long ago stopped using the line that teachers used on us when we were young, "Do you do that at home?" because it is painfully obvious that they are allowed to behave this way. We teachers now have to teach children the most basic elements of respectful conduct before we can even begin to educate. And having taught all socio-economic groups, I can say that the upper-middle class yuppie parents, in general, produce the worst-behaved children.

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