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It's always a carnival on commuter rail
By adamg on Wed, 02/20/2008 - 3:16pm
Dave on the Franklin Line begins his report on this morning's commute thusly:
So I coasted in to Norwood Central this morning to find the usual festive atmosphere that heralds another colossal screw-up by the MBCR. ....
Meanwhile, Jeff Egnaczyk writes to the T to complain about its newly enhanced Worcester Line schedule (no, don't worry, he didn't use any bad words). He reports he got back a reply saying the changes "were negotiated between the MBTA/MBCR and CSX (owner/operator/dispatcher of this line) over the course of several months" and now he wonders:
... Do you know any corporation dedicated to customer service that would make a major change like this without the input of their customers?
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Comments
At least he had a message
When I got to the station this morning, also on the Franklin Line, the board kept repeating the name of the station. It couldn't be bothered to run any notification of the delay. The train that finally did show up was over an hour late pulling in to South Station.