Yeah, they will never get off their phones. I'm just going to start tracking them via Twitter. Last Friday night I waited nearly an hour for a C train into the city. One train went right past us without stopping. She was on her damn phone too. It was another 40 minutes before another train finally showed up.

Program that number in your cell phone. Don't bother with Customer Service, which WILL put you in queue while they answer questions about passes and routes.

A distracted T driver isn't a customer service issue -- they're violating their employer's safety policy and putting you in physical danger. The T Police WON'T put you on hold, and WILL take action. Driving a bus or train while impaired is serious business, and they know it.

Twitter about it if you must, but later; after you've called 617-222-1000 with the route and vehicle number (near the ceiling, above the driver's head).

My sons returned home from their morning camp and I got a tearful call about how the ASSHOLE driver didn't respond to their repeated attempts to get off the goddamn bus!

They wanted to get off to get lunch, but he blew through a stop.

Then they signalled for a stop at our home stop, and assholehat kept on driving until they went to the front and yelled at him, all the while pushing the button before each blown by stop.

He told them "well, I didn't hear the bell, so I didn't stop".

Oh. REALLY.

1)There are no bells on the ones that autoannounce the stops and say STOP REQUESTED when you signal for a stop!
2)According to younger son, the jerkass was wearing headphones.

Either he was lying to them because they were kids (never mind that kids who ride the T often are connected to parents who ride the T), or he really was exactly that stoopeed.

I got the details and relayed them to customer service. I hope they busted his lazy butt. Didn't hear the bell, indeed. Well, it's damn hard to hear a bell that doesn't exist, or to see the signal when your head is firmly implanted in your distal sphincter!

Maybe they should have ... and advertise next to the drivers ... a special phone number to call when a driver is using celphones or headphones? I wonder if they would stop then?

"Pesaturo says they take this safety violation very seriously"

No they don't. If they took it seriously, they would not allow drivers three warnings before firing them.

T officials are quick to point out, that's a small fraction, especially for bus drivers, who do more than 100-million trips each year.

Um, what? That'd be 273,000 trips a DAY. Given that there's only about 200-300 bus routes, are they seriously claiming EACH route does 1,000 trips per day? They'd have to run each route with a bus arriving more than once a minute!

This line makes me sick:

"Pesaturo says they take this safety violation very seriously. For the first offense, it's a written warning. The second offense earns a three day suspension, the third is a ten day suspension and the fourth can get the driver fired"

Four chances? And it doesn't even say that it is an automatic firing...it says it can get you fired...