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Just when you thought MBTA/MBCR management couldn't get any less passenger friendly

Got this e-mail from MBCR. As of this afternoon, they hadn't yet put this new policy into practice (at least at North Station). Hopefully, they never will.

Buy Before You Board!!

Beginning Monday July 7, 2008, all customers will be asked to present their pass, 12 ride or single ride tickets for inspection to a team of Conductors prior to boarding their train. Customers without tickets will be directed back to the ticket office to buy their ticket.

MBCR is continually striving toward customer satisfaction, and in an effort to respond to fare collection concerns received from you, our passengers, we will be working together with our Conductors and Assistant Conductors in identifying trains that need more resources. We are launching this campaign to encourage all customers to purchase tickets prior to boarding trains at South, North and Back Bay Stations.

What can you do to help!

1. Arrive in a timely manner at the Ticket Office to buy your ticket/pass prior to boarding your train.

2. Have your ticket/pass/12-Ride in hand to show the pre-boarding ticket team as you pass through the barrier to board your train.

3. Be prepared to also show your ticket to the train crew once onboard.

4. We will strictly enforce the application of the surcharge if you do not but before boarding.

We would like to thank you in advance for your cooperation during these pre-boarding checks.

"Buy Before you Board"

– Tickets purchased on board are more expensive (surcharge will be applied)

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Comments

4. We will strictly enforce the application of the surcharge if you do not but before boarding

I assume "but" is supposed to be buy; nonetheless, how are they going to strictly enforce the surcharge if only ticketed passengers are allowed to enter the platform area? I can imagine the lines and chaos this will create at the ticket windows and the two machines at North Station. OTOH, tickets are much easier to get (provided you know the zone of the station to which you are traveling), since they are available at almost any Charlie Ticket machine.

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5:15pm Stoughton local, although I didn't see it for any other trains. They roped off one track so all traffic got throttled to two conductors. There was one security guy (armed?) behind them.

I can't imagine them doing this for every single train, especially during rush hour. It also seems redundant to show your pass once the train is in motion since you already had to show it to board.

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The person on board is actually marking your ticket, checking your zone and "collecting" your fare. The platform guys are just making sure you have one when you get on.

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They didn't check tickets for the 5:57 Middleboro/Lakeville. In theory, this sounds good. As others have said, I don't see them actually putting this into wide practice, despite what they say. Lately, our train has been getting called less than 10 minute before it departs. I find it hard to believe that, even using two lines to screen passengers, this won't cause massive delays.

What ever happened to the idea of having the Charlie card rolled out for CR passengers? Is it possible this policy change has something to do with that? I long for the security of knowing if I lose my $160+ t-pass, I won't have to shell out for a replacement.

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How is requiring a fare to be paid less "customer friendly"?

Perhaps there are better ways to approach this than throttling everyone through a single checkpoint or two, but it annoys the ever livin' frick out of me to see free-loaders after I've paid for my monthly pass.

I say yea the MBTA, yea the MBCR, and yea the schmucks who miss a train because they've scammed the system for years and have gotten away with it.

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When they refuse to open more than a single ticket window at peak times AND the machines are down.

When they don't maintain the automated machines and snap at people to "just buy it on the train" when they are 1) in a hurry to buy tickets to make said train and 2) are in that hurry because it has taken A HALF HOUR to reach the window and they still are in danger of missing said train.

The system would work IF they did a MUCH BETTER job of making those tickets actually available in the station in a reasonable period of time.

You shouldn't have to arrive fourty minutes in advance for a 12 minute trip!

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I take the train about four times a month to Providence.

I have yet to be checked for a ticket leaving Providence in the evening. What the crew seems most concerned with is putting everybody on the same car.

It has been like this in Providence ever since Amtrak stopped selling tickets when MBCR took over. The coffee shop sells tickets when they have them to sell.

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I take the CR every once in a while, probably 3 or 4 times a month, meaning I don't use a pass, so I have to buy single ride or 12 ride tickets. I buy them at the machines. I've never seen them out. If the machine at North Station is out? Buy them at the entrance to the subway. Buy them on your lunch break, or any other down time when the machines aren't in demand.

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Getting there with most of an hour to spare for a 12 minute ride doesn't count as "planning ahead"? I count it as "ridiculously early" and "unacceptably delayed" myself. My lovely experiences with the MCBR ticket asshats and their amazing understaffing, extreme rudeness and lacking competence was one reason I went ahead and started getting a Zone 1A pass when the system changed over - even though I bike most days.

This was October 2006, so maybe they DO sell those tickets at the subway now - back then, they most certainly did not (I tried). They had a couple of machines that didn't work yet and one window open at rush hour. As for lunch time, they were closed so that one worker could take a break (I tried that too).

I think they were trying to force people to buy on the train, were screwing their employees with deliberate and malicious understaffing, or they had a chimp in charge of scheduling staff. Maybe all three. Either way, I shouldn't have to "plan ahead" in such an extreme manner in order to buy a ticket and board a train. Nowhere besides Boston have I ever encountered such an unacceptable shift of responsibility to the individual for a broken system. Even now, why only two machines??? Ridiculous. They should have adequate staff and machines to handle the task in an orderly and efficient fashion - like many other cities I have visited seem to manage without much issue.

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You just hit the nail on the head by referring to the need to show up "ridiculously early." I'm so sick of taking that advice from transportation companies, and having to wait an hour for planes, busses, etc., and now it's needed for the commuter rail.

Also, I LOVE the new word you've added to my vocabulary: asshat. It just has so much zing to it. :-)

-Asshat Jiffywoob

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I've noticed she's pretty good at that too.

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because there are now about 30 machines in the North Station subway entrance. Your problems are solved!

I love when people complain about needing a change so much that they don't even notice when that change has taken place. I know, I know, its fun to complain, especially about the T.

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Do these vend all zones of commuter rail? Last I checked, these "thirty machines" don't sell zone 1-8 tickets. Maybe they can in theory ...

Even so, it is so nice that they "solved everybody's problems so quit bitching" with only two machines in North Station itself. This isn't anywhere near enough to be helpful. Why no signage about "additional machines available in the subway station" with directions (even if they vend commuter rail stuff)? Not like, you know, people who rarely use the T or are tourists would ever end up someplace like North Station. Oh, but people bitch too much about the T ... like,pathetic excuse for solving problems is ever a reason to complain.

As for "people never bothering", did it ever occur to you that when things go really bad, many people don't bother with the T ever again because they will be damned if they ever trust the system that screws up so badly? You must have a lot of time on your hands.

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However, many people arrive at the railroad level of North Station without ever passing through the subway. They would have no way of knowing where all those other Charlie machines are. Some of the machines should be moved to the railroad lobby.

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Why can't the machines be programmed to show what zone a station is in? Add a virtual keyboard and enter first 3 letters of the stop.

People from out of town have no clue what zone a station is. They do this in NYC with Metro North and LIRR.

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There are two Charlie vending machines in the lobby of both North and South Station, right near the human ticket windows. Even if you don't take the subway you'd have to walk right by them to buy a ticket from a person. They sell all single ride, 12 ride, and monthly passes. They don't sell interzone tickets.

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Thank you.

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They are still relying on the conductors to actually collect the fares onboard, and that happens less and less frequently.
I got on a Fairmount at 5:15 p.m. only to be told by anothe passender to put my pass away. "They don't collecting fares on this line at rush hour." Sure enough, no one ever came by.
Sounds pretty unfriendly to us suckers who buy passes.

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What next? Requiring you to buy a ticket before getting on the subway? Outrageous.

Here's the approach widely used in public transit abroad. Require everyone to buy a ticket and validate a ticket before boarding. Then do occasionally random checks to make sure everyone actually bought a ticket. (If someone is caught without a paid ticket, they pay a hefty fine -- not $1 surcharge, more like $300.) It saves money for the system because they don't have to collect the tickets every time. Maybe they check 1 time out of 30 trips. And the fine is big enough to discourage people from cheating.

But you do actually need enough ticket machines to make it work.

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I wholeheartedly agree that random, but consistent and noticeable enforcement of fare payment (with large, enforceable fines) would be a cost effective way of dealing with fare jumpers.

I'm not sure how one enforces a fine, though on someone who isn't required to carry any identification to be riding public transit. They use systems like this in many European cities with hop on / hop off street-level transport that would appeal to fare jumpers. Automated RFID-based systems, like a CharlieCard, would be better for auditing the effect of fare jumpers on revenue.

What they need is decent, creative management. I haven't seen it yet, with the exception of the CharlieCard rollout, but even that's use on the above ground Green line trains is still laughably unaccountable at peak times like rush hour or after Red Sox games.

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for MBCR management to adequately staff the trains in the first place.

Since MCBR took over, my experience has been that a typical rush hour train on the Reading/Haverhill line is between five and seven cars long, as always. However, now there are normally only two crew members assigned to them instead of the three or four in the past.

This "short staffing" creates potential problems for:

Fare Collection - As previously stated in this and other threads, many conductors no longer collect fares on crowded trains during rush hour. As a pass holder, I don't care for this practice myself, however, IMO, it can be impractical for two conductors to muddle through the crowds (especially if there are standees) in six or seven (or ten - on the south side) cars to collect fares.

Timely loading and unloading at outlying stations - With only two crew (or sometimes less) on a six car train, usually the folks in the middle of the train have to walk up to two or three car lengths to exit. This results in delays.

Safety - Suppose there's a medical emergency within the middle of the train where the adjacent doors aren't manned. Better still, picture two crew members trying to evacuate a seven or ten car train in a quick and orderly manner due to a fire, accident, or other emergency.

IMO, there should be a MINIMUM of one crewmwmber for every two cars on a train. And don't say they can't afford it - if they can spend money installing needless backlighted billboards at North Station, or equipping commuter boats with wi-fi, or spending tens of thousands of dollars on studies in support of expensive and unnecessary projects (like the Silver Li(n)e Phase III), they should be able to find the money to actually put some extra bodies on the trains whnere they're needed.

And guess what, boys and girls, adapting commuter trains to accept the CharlieCard is NOT the solution. The conductors HAVE to be on the train anyway, so let them collect fares as part of their job.

Again, I do not accept lack of money as an acceptable excuse for the MBTA/MBCR not adding more staff on the trains. Just take the money that will be wasted on the studies and testing and equipment before the T ultimately decides that implementing CharlieCard on commuter trains is largely impractical and put it towards crew salaries instead. And if you still believe the T doesn't have that money to re-allocate, just read the minutes from any MBTA Board of Director's meeting for the past three years.

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The problems really started when Amtrak decided they wanted nothing more to do with the MBTA.

When Amtrak needed a locomotive to replace one owned by the MBTA they simply used one of their own. Not an opion with MBCR.

Amtrak opeates the commuter rail systems in New Jersey, Philadelphia and Northern California and they seem to not have these problems we have.

when Amtrak ran the MBTA system everything ran more smoothly. Now the duplication of services borders on the ridiculous. Do we really need separate ticket sellers and PA announcers at South Station and Back Bay?

We have been using Charlie Cards now for 18 months and they still have no clue how to implement it on the commuter rail and ferries. Wasn't that addressed in the contract for the Charlie Card in the first place?

I believe South Station is the busiest subway station in the city and it is completely bogged down because most people use Charlie Tickets. Porter is another nightmare in the morning rush hour.

Can't this city do anything right?

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This is sort of "to-may-to" and "to-mah-to" when you start dropping acronyms.

True, Amtrak did not bid to continue running the MBTA commuter system. Let's remember that Amtrak only provided personnel to operate things. There was little in the way of repairs if I remember correctly in their contract.

When Amtrak dropped out of the running, the MBCR was formed to take over. It includes several transportation companies including the well-established manufacturer or trains - Bombardier.

However all that really changed was the names on the letterhead - and the paychecks.

By federal law, all railroad jobs are protected. So when Amtrak left, they offered a limited number of positions to their people to stay with Amtrak, which would operate Amtrak trains locally (1) and some were offered Amtrak positions in other parts of the country.

The remainder, with protected jobs, stayed right where they were and started drawing their paychecks from the MBCR. All seniority, retirement, and all the rest carried over. So on one day the trains were operated by Amtrak, and on the next the MBCR with all of the same tools and people in place. Nothing changed.

I suppose a few things did change that did not interfere with unions and collective bargaining.

Under the MBCR however it has become easier to work for a railroad locally. For example with Amtrak they only trained new locomotive engineers at a place near Chicago for a long time, meaning those in training had to go and stay in that area while learning. The MBCR was able to hold classes locally on local equipment.

The MBCR also picked up some of the repair contracts for the rolling stock.

The whole MBTA system is quite a hodge-podge.

The equipment is owned by the MBTA, it is staffed by the MBCR, and the rails themselves belong to several entities - the MBTA (south to the RI state line), CSX (everything west of the Beacon Yards going toward Worcester, and PanAm (also known as Guilford) going north out of North Station).

Amtrak owns and maintains the catenary service (overhead wires for the Amtrak trains) and does some track work under contract on the south side.

Dispatch (think of that as air traffic control for trains) is also shared by Amtrak, CSX, and PanAm)

With that many cooks, what comes out of the kitchen can be interesting - and not always cooked to order.

The problem with using something like a CharlieCard on the commuter trains is the cost, and operation, of hand-held validation units. The Charlie machines can talk to the central system by wire and even busses "batch out" fare box data to the mother ship every few minutes, or at the end of runs. To do the commuter rail they need a card reader, radio repeaters to pick that data up, etc. Eventually it will be in place.

*(Note 1 - Union rules require Amtrak locomotive engineers and conductors to remain within certain territories and within so many miles of their place of residence where possible. In the case of Boston, the furthest south an Amtrak crew can operate is New Haven, CT on diesel and "Regional" equipment. The Acela with a time difference, allows crews to operate to NYC and back but they are an exception. Since MBTA trains don't cover as much geography, there are no such restrictions on geography covered, however as with all train operations, crews can only work about 12 hours straight without a major rest period in-between. It is not uncommon in some parts of the country fo rtrain crews to park their train and walk away because the rail company was not watching the crew logs. The crew walks away becaus eoperating a train beyond the limits is a federal offense.

Real railroads are complicated. This is not Edaville.

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The existing system is obviously subject to abuse, but that fix is certain to slow train schedules down. The people who pay cash are mostly the occasional users who are already a bit confused, and they'll need to allocate the most extra time to buy a single ticket. In addition, checking every ticket as hundreds of people get on will be a pain. If the line is still backed up at the scheduled departure time, will the train leave people behind or depart late?

The policy is self-contradictory. If no one is allowed on without a ticket, how can there be any surcharges for paying on board?

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