Charlie on the Commuter Rail notes that the issue of commuter-rail conductors not announcing where their trains are going at Ruggles grows only worse:
They often don't bother to announce the destination of the train, and sometimes they don't even step out on the platform! Since the trains have been more and more erratic, time-wise (they can vary from the schedule by five minutes or more) this is particularly worrisome. Often passengers have to go into a train and ask the passengers inside where the train is going.
Also, there was a car on the Franklin Line last night that smelled like sewage.
You may recall how the initial "let's mess with commuters' heads and not announce destinations at stations like Ruggles" thing started during the secret work action, which is supposed to be over, but, you know, conductors just wanna have fun.
Meanwhile, Train Stopping shows that what we have on commuter rail is a failure to communicate: In response to a commuter complaining about inaccurate delay info on mbta.com, a customer-service manager at MBCR (which actually runs the trains), replied:
We provide the MBTA with the delay information but we cannot access their website to post delay information; that falls under their purview.
Allegedly the MBTA is working on a fix, but has provide no completion date.