Orange Line suckage

While I had a decent enough trip on the Orange Line this past weekend, Jason once again reports on how badly it sucked. One example: He's sitting next to a Chinese woman at the Chinatown stop who wants to go to Malden - which she can't do because the line ended at Downtown Crossing due to signal work:

... Now, it was fairly clear from her response that the Chinese woman's English was limited. This didn't stop the T employee from giving her an explanation of why she couldn't get from Chinatown to Malden on the Orange line. In this explanation, the T employee used extremely confusing jargon associated with subways and spoke rapidly. Obviously, the woman didn't know what in the hell the T employee was saying. So, seeing that the Chinese woman didn't understand. The T employee tried again, this time yelling the same statement at the woman. It was by far one of the most insulting things I have seen. ...