She suggests Verizon Online just change its name to Hoover
By adamg - 5/20/09 - 8:29 am
Fabulously Out There chronicles her bang-head-on-wall adventures in trying to get a working modem from Verizon:
... The dude in India puts me on hold just to come back to say "Ma'am, we don't have any record that this is a Verizon modem you have. Therefore, we can offer you to buy a new modem."
At which point, dear Verizon, my HEAD exploded. I asked him to put me through to Sales, because, CLEARLY, this is a Verizon modem. VERIZON is written on it, the VERIZON man BROUGHT it to my house when he fixed the phone line.....the customer service lady transferred me to the "appropriate office" which, OF COURSE, is closed on Saturdays and Sundays. ...
Comments
Hoover indeed!
I recently eliminated Verizon from my life after spending a week without phone service. During that time, techs were scheduled and re-scheduled, and kept blowing us off. Now normally, I have no greater desire than to miss work, sitting at home, waiting for the phone guy. But even that gets a bit old after a day or two. In the mean time, customer service reps kept insisting that I had some kind of box in my house that I could plug a phone into, that would determine whether it was their responsibility at all. I found no box, and when the tech finally did arrive, he confirmed that I didn't have one. Then he said he was supposed to install one, but my house was too old for it, so he would instead falsify paperwork.
Let me just say, the first call I made on the fixed line was to Comcast.