That's the position city officials are taking on releasing the news that the reason they couldn't find several thousand e-mail messages from Menino aide Michael Kineavy was not because of some "glitch" but because, as the Globe reports, they were sitting in an old computer that had been swapped out from Kineavy's desk.
That explanation also doesn't really explain the disappearance of the e-mail messages, since Boston City Hall uses a server-based mail system, which is supposed to keep copies of a person's e-mail, but, well, you can see why Michael Flaherty might just call for an independent investigation into what happened to the e-mail: "At first, they were infrequent email users. Then it was a glitch. Then it was a double delete. Today we are being told a computer was replaced days after the Globe request for emails. This appears to be a cover-up."