A plea for voicemail at City Hall - and an offer of a discount at Victoria's Secret
The city quietly posted a new batch of e-mail messages to Michael Kineavy Friday evening. Among the messages, a February, 2009 plea from Bryan Glasscock, director of the city environment department, for help in convincing Mayor Tom Menino to reconsider his decision to yank out all of City Hall's voice-mail systems:
... Every day we get calls asking to leave voicemail because the caller has a detailed message that does not lend itself to transcription by the receptionist. They are angry and frustrated when they're told we don't have VM and they often ask how, in this age of technology, we still don't have it. So they end up leaving a name and number, later we return the call and end up leaving THEM a VM, they call back here and leave a name and number, but they can't tell us why they're calling, what question they might have, etc. With VM they could leave a detailed message such as "I still don't have the drawings for the West Newton St. project, can I still get on the March agenda and get you the plans early next week." Then the South End Planner could call them back and leave a VM that says, "Why yes, of course, that would be fine," thereby saving a frustrating game of phone tag and resolving the question quickly and accurately. ...
Among the more common messages in the files are request for help getting a relative a job. In December, 2008, one woman tried an unusual tact to get a relative a job: Offering free admission to the Bank of America Pavillion, where she worked and:
I also work part time at Victoria's Secret, so anything you would want there I can get for 30% off, except the underwear, but everything else I can get.
There is no indication Kineavy took the woman up on her offers - but the e-mail copies are only of messages to Kineavy, not from him.