When Macy's pulled the Pride mannequins from its Downtown Crossing store, Sandouri Dean Bey wrote the store to cancel his charge account in protest. He's just gotten a letter from Macy's that basically says homophobes are people, too:

... Unfortunately, while many people share your views about the content of the window display, many others do not. They too, are our customers. I hope you can appreciate our position on this subject, even though it may differ from your own. ...