A problem Beth Israel couldn't paper over

By adamg - 1/15/07 - 11:00 pm

A few weeks ago, Beth Israel Deaconess Medical Center replaced its old-fashioned paper-towel dispensers with new automatic dispensers designed to save money and reduce the chances of infections spreading. Beth Israel CEO Paul Levy reports the new dispensers - more specifically, the towels - were awful:

... The complaints started piling in. It appears that the new paper towels were too flimsy and would disintegrate in people's hands. You might think that the CEO would not hear about this issue, but I actually received as many email complaints about this item as I have about anything in the last five years. Maybe it is because I have been strongly encouraging people to wash their hands. ...

And so today, the hospital began installing the old, hardier paper.