We're the phone/cable company, we don't care
Mark Bernstein discusses his discontent with Verizon:
To avoid a $100 service call, Verizon is practically begging me to go down the street to CableVision. It must cost them much more than $100 to get a customer; it costs them a lot more than $100 to get an old customer.
Glen Mohr discusses his discontent with RCN:
So RCN saved $60 by not crediting me for the full month and lost $230/month or more forever.



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