The reporter also, indirectly, gets an answer to Paul Levy's question about what T officials do with complaints posted daily on Boston-area blogs: Not a hell of a lot (then again, that's hardly a policy change at the T):
When asked to comment on the blog, T spokesman Joe Pesaturo responded: "While blogs come and go, people will always be able to present comments and concerns directly to the T's Customer Support Services."
Oh, really? Let's rewrite that statement a bit:
"While MBTA flacks come and go, people will always be able to have their comments and concerns ignored by the T's Customer Support Services."
Because it was only a couple of days ago that Pesaturo's boss admitted the "Write to the Top" program didn't work, and that fixing it would require hiring 25 new customer-service employees - maybe some of whom will actually pick up the phone when people call with complaints.