Library hallway
Customers services at our library decline in that people are made to
sit in the hallway waiting for access to a featured library service
without access to any books for browsing or other materials.
If books for browsing can not be made available in the hallway,
a bulletin board could be there for browsing whatever's happening
around the community.

Reading room
The current reference department reading room could be set up more
with the comfort of library users/customers/consumers in mind.

Screens.
Reference department librarians searching for information for

Jenny reports on an awful incident involving a little kid stuck in a door as her Red Line train started leaving Broadway yesterday afternoon:

... Everyone who noticed started screaming, causing anyone who hadn't noticed to look up and panic.

A group of about five launched at the Emergency Button and Emergency Brake located at the end of each car. After about five pushes of the button it was clear that it was either a) broken or b) being ignored.

The train never stopped. ...

OK, so some passengers managed to extricate the kid from the door. And then there was even more fun involving a door that opened by itself as the train approached JFK and T workers who just didn't give a shit.