By - 1/20/06 - 12:35 pm

The number two item in the MBTA customer bill of rights reads: Your safety is our top priority. If we are not performing to your standards, please 'write to the top'. Top level management will respond. Given my interest in personal safety and experiences with the T, I had the opportunity to try this out.

To me, riding the T is usually painless, but getting...Read more

By - 10/9/05 - 8:27 pm

BadTransit notes all the MBTA buses catching fire of late:

That's 4 buses in the past 5 weeks. We'd call that a bit terrifying.

At the same time, one of the companies that makes T buses might be about to go bankrupt....Read more

By - 9/30/05 - 4:29 pm

Although the man/train accident was at Park Street, commuters elsewhere on the line report the same sort of chaos that broke out there. In a letter to T officials, Goose details what happened at Downtown Crossing:

The Red Line train I was on was stopped about 20 yards short of the platform at Downtown Crossing. We were held there without light or ventilation

...Read more
By - 9/20/05 - 5:11 pm

Mr. Mac describes what happened when a Red Line train, stuck in the tunnel for quite some time at rush hour, pulled into Park Street and discharged passengers this morning:

... Instead of letting people on the train, the conductor kept closing and opening the doors in a chopping fashion, striking the passengers entering the train with no warning. This went on for a

...Read more
By - 9/16/05 - 3:45 pm

Filmgirl99 is waiting at the Fenway commuter stop when the train comes barrelling through and doesn't stop - again:

... The MBTA service is getting worse and worse these past couple of months. Usually they just try to avoid picking up passengers, by having the same bitchy conductress yell impatiently through the loudspeakers that there's another train coming right behind this one. She knows

...Read more
By - 9/16/05 - 3:30 pm

Suggestion 7,012 for how to increase T ridership by not pissing off existing riders so much they all go out and buy SUVs: If you need to have a train stop at the wrong platform, see if there are people in the station who are waiting for it where it normally stops:

... A few of the passengers went onboard and managed to find

...Read more
By - 9/15/05 - 11:45 am

Newly arrived from California, Susan quickly gets lessons in how http://adam.rosi-kessel.org/weblog/boston/boston_v...">our fair state's insurance and mass-transit systems really work. First, she's forced to lie about where she got her car, because it was a gift from her aunt and the official form for insurance doesn't list "aunt" as a family member from whom gifts are acceptable:

... I was confused, as I listened to

...Read more
By - 8/24/05 - 2:22 pm

Urbanoutback tries driving to work and, amazingly, discovers he actually misses taking the T. Except for the announcements:

... I ALWAYS take my bags and personal belongings when exiting the train, and I think we all know we should by now. And if I hear that stagy "If you see something, say something!" announcement one more goddamn time, I'm going to rip out my

...Read more
By - 8/22/05 - 2:11 pm

Orange you glad you didn't take the T this weekend?So the T had to do some maintenance work on the Orange Line over the weekend (next weekend, too) that involved shutting down one track and stopping northbound service at Downtown Crossing. You'd think that since this was planned they could post signs at the entrances...Read more

By - 8/11/05 - 8:25 am

The Transport Avenger reports on official reaction to his letter complaining about how it took MBTA police 20 minutes to respond to a report of a suspicious bag thrown on the Green Line tracks at North Station just three days after the first London bombings: He got a form letter from Mitt Romney and nothing from anybody at the MBTA:

... Why didn't the

...Read more
By - 7/8/05 - 4:56 pm

Nervous Maverick wishes the T would take all the money it's spending on security-awareness pamphlets and use it for actual security:

... so thank you mbta for your good intentions, but save the money you spend on glossy pamphlets and billboard signs and buy some bomb-sniffing dogs. put a few more officers on duty each shift. install more cameras in the tunnels and on

...Read more
By - 6/26/05 - 3:03 am

The Night Owl service has been cancelled in Boston as of last night (Friday, 24th). My sister and I just spent an hour waiting for it in front of the Boston Common theater, before and MBTA official informed us it wouldn't be coming then, or anytime in the future.. And good luck hailing a cab down there... That took an additional hour and fifteen minutes........Read more

By - 5/11/05 - 9:38 am

Dear green line operator who insists on saying "North Station will be our last and final stop...North Station will be our last and final stop..." every morning,


eekaRead more