The number two item in the MBTA customer bill of rights reads: Your safety is our top priority. If we are not performing to your standards, please 'write to the top'. Top level management will respond. Given my interest in personal safety and experiences with the T, I had the opportunity to try this out.
To me, riding the T is usually painless, but getting on the "C" line "train" in Cleveland Circle can be hazardous to my health. Getting to the "T" platform in this area requires crossing Beacon Street near Reservoir Liquors or Maryann's Bar. Both locations have poorly maintained street lights and crosswalks that have faded into oblivion. For several months the green lights on the traffic light and the pedestrian walk lights were burned out leading drivers to believe they were out of service. The end result is that many drivers do not stop when the traffic lights turn red, leaving pedestrians to jump out of harms way when a driver barrels through. This problem is compounded by drivers who use the crosswalk area for parking and delivery liquor store delivery trucks who use it for unloading.