Verizon

Verizon might want to hire a usability consultant for its Web site

adamg — Thu, 12 Nov 2009 15:13:22 -0500

You really have to read the instructions a customer-service rep sent Jessica Lipnack for getting into her small-business account via the Verizon Web site.

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Keep the telephone mural in Boston

adamg — Fri, 02 Oct 2009 10:01:48 -0400

So Verizon removed the telephone-history mural in its old Post Office Square building because the new owner is not a big fan of the working classes, or something. Jay Fitzgerald is outraged at the thought it might be sold to somebody in Rhode Island:

... It's a striking mural in the old WPA style. It depicts a major innovation developed in Boston. It should remain in Boston. ...

And that's why we have a Department of Public Utilities

adamg — Sun, 13 Sep 2009 10:50:45 -0400

The Outraged Liberal details his problems with Verizon getting his busted landline fixed:

It's now been about 24 hours since Verizon called my out-of-service landline to tell me the problem we reported had been fixed the previous afternoon.

Of course, I only found out by calling my voice mail, since the phone didn't ring because the line was still dead. And there was a Verizon tech, the third in three days, in my basement trying to solve the problem two of his colleagues had failed to fix.

Even though they reported that they had. ...

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Verizon promotes cool football thing that nobody in Boston can access

adamg — Fri, 11 Sep 2009 09:53:08 -0400

Verizon reports subscribers to its RedZone football channel on FiOS can now get on-screen alerts whenever a particular team is within its opponent's 20-yard line - so they can continue to watch Lifetime movies or All About Jim reruns without worrying about missing some scoring action.

Of course, residents of New England's largest city can't rush to take advantage of this, since FiOS isn't offered here.

Verizon high-speed Internet in Boston to be offered by Can-You-Hear-Me Guy, not FiOS Guy

adamg — Thu, 13 Aug 2009 11:32:44 -0400

The Globe reports Verizon Wireless could start offering "4G" high-speed wireless Internet service in Boston by year end. Still no date for when it will start offering "FiOS" wired Internet service in Boston.

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FiOS Guy won't be voting for Menino

adamg — Tue, 28 Jul 2009 08:05:20 -0400

Of course, even if he wanted to, he couldn't, since he obviously doesn't live in Boston.

The other day, the Globe explained why Bostonians get to see roughly 72,000 commercials a day in which FiOS Guy triumphs over Cable Oaf even though they can't sign up for it. Verizon says it'll get around to wiring up New England's largest city one of these days and that dense cities are simply harder to wire than spread-out suburbs, but Tom Menino says it's a personal vendetta against him because he wants the company to pay taxes on its wires along public ways.

Ars Technica reports Boston isn't alone: New York and Washington have been slow to get FiOS as well.

Verizon vs. communities at the State House

adamg — Wed, 22 Jul 2009 07:28:41 -0400

There's a hearing this morning at the State House on a bill that would make it a lot easier for Verizon to get licenses in individual communities to build out its FiOS TV systems. Cambridge Community Television explains why it opposes the measure.

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She suggests Verizon Online just change its name to Hoover

adamg — Wed, 20 May 2009 09:29:11 -0400

Fabulously Out There chronicles her bang-head-on-wall adventures in trying to get a working modem from Verizon:

... The dude in India puts me on hold just to come back to say "Ma'am, we don't have any record that this is a Verizon modem you have. Therefore, we can offer you to buy a new modem."

At which point, dear Verizon, my HEAD exploded. I asked him to put me through to Sales, because, CLEARLY, this is a Verizon modem. VERIZON is written on it, the VERIZON man BROUGHT it to my house when he fixed the phone line.....the customer service lady transferred me to the "appropriate office" which, OF COURSE, is closed on Saturdays and Sundays. ...

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Comcast gets a new customer

adamg — Thu, 01 Jan 2009 10:08:13 -0500

Amy had been a loyal Verizon phone and DSL customer - until she made the mistake of trying to upgrade her service.

Comcast becomes her lesser of two evils

adamg — Mon, 01 Dec 2008 19:13:34 -0500

Pahkcah02 details the story behind her assertion that, when it comes to high-speed broadband:

Comcast may be slow, dull, and expensive compared to Verizon, but at least they have never flat out lied to me in order to make up for incompetence. Buyer beware to anyone considering the switch.