Customers services.
Customers services at our cities' public libraries need continuing
improvement with more staff development opportunities and continuing
supervisory programs.

Teaching library.
Our cities' public libraries could be teaching libraries for the
library, archival, records management and information policy
professions in the same way medical centers are teaching hospitals
with many professional seminars and rounds as well as introducing
students to the professions, promoting the growth and development of
that interest.

Transparency.

Digital Restrictions protest photos. Boston Public Library
http://www.flickr.com/photos/makoshark/sets/72157600127273939/show/with/2255532118/
http://www.flickr.com/photos/makoshark/

MAKOSHARK IS STRONG

Many people haven't yet used interlibrary loan readily available at our branch public libraries for books, audio and video not on the shelves within the immediate Boston, Brookline, Cambridge, Somerville and other Massachusetts' libraries systems.

Better software is being developed for tracking what titles library users/customers/consumers ask for.

Alternately new book suggestions, audio suggestions and video suggestions can be submitted for local branch libraries' collections.

Hints, tips and pointers for more effective use of interlibrary loan...

Branch Boston public libraries

Many people haven't yet used interlibrary loan readily available at our branch public libraries for books, audio and video not on the shelves within the immediate Boston, Brookline, Cambridge, Somerville and other Massachusetts' libraries systems.

Better software is being developed for tracking what titles library users/customers/consumers ask for.

Alternately new book suggestions, audio suggestions and video suggestions can be submitted for local branch libraries' collections.

Hints, tips and pointers for more effective use of interlibrary loan...

Branch Boston public libraries

By John Markoff
http://www.iht.com/articles/2007/12/27/business/library.php

The Boston Public Library is also interested in scanning local Boston and Massachusetts documents and is in the process of creating its own digital archive.

Boston Public Library President Bernard A. Margolis
Massachusetts
http://bpl.org/general/seniorstaff.htm

Dear Bernard A. Margolis,

Problematical library use.
Please arrange it so that permanent URLs for entries in the BPL catalog at http://bpl.org
can be referred to for letting other library users/customers/consumers
know about a book's catalog entry.

Several major research libraries have rebuffed offers from Google and Microsoft to scan their books into computer databases, saying they are put off by restrictions these companies want to place on the new digital collections.

[ photo by Robert Spencer ]
Bernard Margolis, president of The Boston Public Library.

The research libraries, including a large consortium in the Boston area, are instead signing on with the Open Content Alliance, a nonprofit effort aimed at making their materials broadly available.

by Katie Hafner
http://www.nytimes.com/2007/10/22/technology/22library.html