Dave on the Franklin Line begins his report on this morning's commute thusly:
So I coasted in to Norwood Central this morning to find the usual festive atmosphere that heralds another colossal screw-up by the MBCR. ....
Meanwhile, Jeff Egnaczyk writes to the T to complain about its newly enhanced Worcester Line schedule (no, don't worry, he didn't use any bad words). He reports he got back a reply saying the changes "were negotiated between the MBTA/MBCR and CSX (owner/operator/dispatcher of this line) over the course of several months" and now he wonders:
... Do you know any corporation dedicated to customer service that would make a major change like this without the input of their customers?