I got a thank-you note today for a Christmas tip, from the person who delivers the Globe! This was so unusual that I wanted to post it - there is still great service out there.
I also got a typed-up note saying that she would not be delivering the paper for a couple of days, but someone else would, and it included a phone number to call in case of any problem with delivery.
She also delivers the paper right to the front step, every morning, even during the awful weather we had last week. (I really love having the paper delivered.)