Amtrak rides from hell bedevil people trying to get to Boston

UPDATE: Kary's last communique was at 2:50 a.m., sent from the back of an Uber car in Boston because a) there were no cabs at South Station at 2:50 a.m. and b) she already had the Uber app on her phone.

Kary was on Acela 2168, scheduled to arrive in Boston at 8:43 p.m. She reports it broke down in Connecticut west of New Haven. And then just sat there on the tracks, for 2 1/2 hours - 2 of them with no power - and no working restrooms.

Somehow, the crew got the train back to New Haven, where, shortly after 10 p.m., the frozen passengers transferred to another train - with vestibules filled with ice. And then that train stopped and didn't leave Westerly, RI:

Train 178 is about 20 degrees. It's taken me 8hrs to get from Philly and I STILL might get hypothermia. It's likely because all of the doors are frozen open. And now we're sitting at Westerly because another train is broken down.

Amanda Art was on a regional train that left New York around 7:40 - two hours late, because of the problems with the train Kary is on.

At 11:48 p.m., she reported:

We're currently just so. of Kingston RI. Transfer will not be at station -- should be interesting.

At 12:12 a.m., Kary checked in from Rhode Island, with a plea to Amtrak:

Instead of telling us to call cust serv (over 1 hr wait) how about save the day and send us buses to boston?????

Lindsay is not on either train, but reports:

Friend on Acela train was asked if anyone had duct tape to solve the problem. No one did.

Caroline, who is/was on the dead train replies:

Actually got duct tape but didn't fix it. So have been sitting here for two hrs and rescue train still hasn't arrived.

At 12:41 a.m., Kary reported her train is still in Westerly:

If anyone has a helicopter to pick about 700 people up in SW RI, please send it!