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In a crisis, T riders turn to each other

We saw it on July 21, when flames started going up the side of that Orange Line train And we saw it again today, not during the rapid-fire roof-top flash bangs on a B trolley at Park Street, but afterwards, when the T swapped in shuttle buses.

Shortly before 6:30 p.m., or more than 3 1/2 hours after the Green Line died, one rider pleaded with the T:

Please clarify what Green Line branches & stations west of Park St are being serviced by shuttles. MBTA staff & ambassadors @ Park giving different info. People are being put on shuttles that are NOT going where they were told they're going.

She added:

2 shuttles bound for Kenmore just dumped Hynes bound passengers @ Prudential, telling them it's Hynes. A lot of confusion on the sidewalk for those not familiar w/area. No MBTA reps present to assist. Some of us helped best we could.

Even as late as 9 p.m., riders were still reporting problems getting anywhere. One UHub correspondent who would normally take the B Line managed to dash off a quick dispatch from downtown:

I’m downtown and there’s no discernible way to get out of here. ... The T didn’t put up signs

Fortunately, 10 minutes later, she checked in from a bus headed, she thinks, to Kenmore. We await further dispatches, assuming the telegraph lines hold up.

At 9:32 p.m., Mary Saladna reported the T had restored service, but, of course, with "residual" delays.

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