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BriaBoston's blog

Verizon downsizing equipment yet paying for high-speed Internet

For over a week, we have had on/off or maddeningly slow internet service. Our internet provider is Verizon. After spending the requisite hour on the phone with Verizon customer service last Thursday, an appointment was set up for 8-11 am this past Friday. The repair reps did not show during that time period, but around 1:30 pm I got a call, stating that our purchased, 'High Speed Internet Enhanced' was too fast for the capability we could ACTUALLY get because of our distance from the Roslindale Verizon substation (we are just off of South Street) therefore, they needed to downgrade the equipment that our service used to be able to handle the slower speed - somewhere around 6-7 Mbps. Read more.

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