A West Roxbury resident forwards the note she got when she expressed her concern about that Globe story to the folks at the Upper Crust on Centre Street:
Thank you for your response and concern. Let me start off by saying that we appreciate your business and the business of your friends and family as well. We (The West Roxbury Upper Crust) however are a franchise off of the main company and we our an independently owned and operated family business, with myself (Jason Santangelo) the general manager and the owner (Paul Santangelo), both being from West Roxbury. We would like for you to know that we following all of the state and federal guide lines when it comes to our employees and go strictly by the book when it comes to things of this nature. Due to the recent article in the Boston Globe, we as well may catch a bad rap off of the allegations of what was written in the article, but I can assure you that we follow every guide line there is and do not stray from that in any way shape or form. Like I said we are a family owned and operated franchise and the majority of my staff is all hired from the West Roxbury or Roslindale community. We love to give back to the area that we operate in and constantly are doing events and other things with-in the area to support our community.
I hope that the recent article does not steer you in the wrong direction about the West Roxbury Upper Crust and hope that we can keep you, your family, and your friends as loyal customers. We are in the works of responding to the article and making sure that we as a local business do not suffer from allegations that are made through any media related source.
Once again I would like to thank you for your concerns and your response and I hope that you continue to use the West Roxbury Upper Crust. Please feel free to contact me with any further Questions or concerns you may have.
Upper Crust, West Roxbury