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Geniuses with attitude

Seems Carpundit's wife (Ms. Pundit?) has become a regular at her local Apple Store's Genius Bar because her Mac keeps having all these minor glitches (like, oh, the hard drive dying and taking all of her data with it, and What Would Ellen Do about that?). Most recently:

...She was served by a grunting, surly, social misfit who barely spoke to her as he entered up the work order.


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