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Old vs. new
By adamg on Sat, 03/01/2008 - 9:23pm
You don't think Nordstrom put that telephone-shelter ad in front of the wreck of Filene's on purpose, do you?
OK, no, that thing's been up since before the demolition work began - but still ...
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Comments
Does the rest of that sign say ....
"Walk three blocks east on Summer Street, then take a train to Providence' ?
Actually
It says:
"This is one of our irritating ads that makes it seem like Natick is part of Beacon Hill now."
They are opening a
They are opening a Nordstrom's at the Burlington Mall. Perhaps it's preparation for that? And taking advantage of the fact that Filene's is closed, though I don't really see Nordstrom's and Filene's appealing to the same crowd of people.
Natick
The small print advertises the opening of the Nordstrom at the Natick Mall - so it's kind of outdated now.
It still won't be a Real Nordstrom
Not when it is staffed by Massholes. I've noticed that other places that built their business on excellent service tank when they get to the Northeast - with the possible exception of Costco. The local culture does not support the company ethic that was built on a very different regional culture.
If you are headed west, check out the Natick or Burlington or Providence Nordstrom, and then shop at the flagship Nordie's in Seattle. Big difference.
Oh YAY another West Coaster
Oh YAY another West Coaster with the "omg everyone on the east coast is rude." Give me a break.
The difference
Condescention to and dismissal and ignoring of customers who are deemed "unimportant" at a glance is not the hallmark of fine service, although it may be what is considered "upscale treatment" in these parts.
It is not, however, the way Nordstrom built it's business in the Northwest. If you walked into Nordie's in Seattle or Portland in a floursack and flip flops, you would be treated the same as if you were wearing furs and diamonds. In fact, somebody wearing furs and diamonds would be politely asked to wait their turn while staff helped the person who really needs help with the clothes.
This used to be what they taught their sales people to do - at least the ones I knew socially in the 1980s. In 1989, I walked in with my somewhat shopworn "I just finished college" student clothing and walked out with a coherent professional wardrobe that I could afford a couple of hours later. I still have a couple of the more timeless pieces.
I attempted to shop there when I finished graduate school, for similar reasons, but left because I was being avoided. Never mind that I was starting a job that pays quite well and needed new clothes after years of preferentially feeding and clothing my kids and paying my mortgage, I just wasn't hip enough to waste their time! (yes I did complain to corporate and they did say they were working on that problem ...)
Nordstrom's is alright by me
When I was in the midst of my "Thanksgiving Comes First" rantings, I was heartened by Nordstrom's company policy. I'll give them my business whenever possible.
http://jimsuldog.blogspot.com...-thanksgiving-came.html
Suldog
http://jimsuldog.blogspot.com
Just my thought
Very nice post.Please keep us updated
I've noticed that other
I've noticed that other places that built their business on excellent service tank when they get to the Northeast - with the possible exception of Costco. The local culture does not support the company ethic that was built on a very different regional culture.