I am taking MBTA GM Dan Grabauskasâ€™s advice to heart. I am using blogspace to vent about the Tâ€™s inefficiency.
I can state unequivocally that I have never seen any service improvement due to my participation in the Tâ€™s â€œimmensely popularâ€ (with Mr. Grabauskas) Write to the Top program. I write to the top and get the same form letter each time.
Since many of us whole heartedly agree with Mike Mennonnoâ€™s Herald quote â€œYou just donâ€™t get very much reactionâ€ with Write to the Top, perhaps itâ€™s time we write to the very top? Letâ€™s cc Mr. Grabauskas each time we write to the top and cc each formulated reply that we receive. Oh, and we may want to mention that this idea was generated through the community of blogers tired of the talking to the wall that is the â€œimmensely popularâ€ Write to the Top program. Then, perhaps it will be understood that T Rage type blogs are created because our voices are not being heard and customer service is not being delivered!