The MBTA fails, yet again, to provide a minimal level of acceptable service

John Houghton
Superintendent, Cabot Bus Garage
MBTA

Dear Mr. Houghton,

They say that the definition of insanity is doing the same thing over and over and expecting different results. If so, then I must be insane to rely on the T.

It’s not so much that many of the 5xx express buses were horrendously delayed for hours this morning. I understand that was caused by a problem outside the T’s control, in particular, a stuck railroad crossing gate out in Waltham.

The service failure which puts the T yet again into the “of incompetents, by incompetents, for incompetents” level of service is that yet again, there were serious delays in service, and yet again, YOU DID NOTHING WHATSOEVER TO NOTIFY YOUR CUSTOMERS ABOUT THE DELAYS.

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