Good bus, bad bus

Ezra gets on an 87 bus in Somerville to find a wise-cracking driver who makes the trip a great one, like when she asks a Yankee fan who plans on bringing a couple of signs to tonight's game:

And how are you gonna hold that second sign up on two crutches?

Denise, though, has had trouble just getting on the 116/117 buses in Chelsea in the morning. She recounts how, last year, two buses in a row went by her:

... The second bus was stopped at the red light down the street AND the draw bridge went up.. so I walked down to the bus and knocked on the door. He let me on and said "This is an express bus!" and I said "Bullsh** it is." and then sat down. ...