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By adamg - 7/7/12 - 9:50 am

A trade association of contractors who install home security systems charges the two telecommunications companies are violating state law and possibly putting residents' lives in danger by letting unlicensed technicians install their own burglar alarms and smoke detectors.

In a lawsuit originally filed last month in state court but transferred this week to US District Court in Boston, the Massachusetts Systems Contractors Association charges:

By adamg - 3/19/12 - 11:07 am

Ed. note: Post updated to clarify that the ruling was only on the poles between 2005 and 2009.

The Massachusetts Appeals Court ruled today that Verizon does not owe Boston $5.3 million in back taxes on its poles and wires over a four-year period.

The court said 150 years of telephone-related legislation in Massachusetts has consistently excluded overhead wiring along public ways from the personal-property tax - even as legislators have let cities and towns tax wiring that snakes under public ways.

The question became moot for future years in 2010, when the law was changed, city officials say.

By adamg - 12/30/11 - 5:29 pm

Verizon Wireless will look to find another way to extract more revenue from customers now that it's won the Bank of America Tin Ear of the Week Award and retracted its planned $2 fee for people who only wanted to pay their bills online one month at a time.

By adamg - 12/17/11 - 1:04 pm

A story in the Globe today has the following headline and sub-headline:

Verizon to pay $800,000 settlement
Phone company says cities, towns were overcharged because of software

But as Steve Garfield notes, that's wrong, because as the story itself says, the problem was that employees entered the wrong data into the software:

By adamg - 11/28/11 - 8:24 am

Sounds like some salespeople at the Verizon store in Harvard Square need some training.

By adamg - 10/27/11 - 8:43 am

Steve Berry reports his Verizon 4G wireless works as advertised when he's in a 4G coverage area, but that the problem is that his commute takes him into 3G territory and that's a problem:

By adamg - 5/9/11 - 11:08 pm

UPDATE: Four minutes after I posted this, from my phone, the service was back up.

Hey, these things happen. But it would be nice if the network techs would tell the support techs so they and customers wouldn't waste amazing amounts of time going through fruitless exercises like rebooting modems and running line diagnostics.

By adamg - 6/16/10 - 9:37 am

I've been a loyal Speakeasy DSL customer since forever. But when I went to the support site to see about increasing the speed on our line, I discovered they've decided to concentrate on business users. While I do use DSL for my business (natch), their rates are way more than I want to pay. So I signed up for Verizon DSL - theoretically, way more bandwidth at less cost than what we're paying Speakeasy now.

As part of signing up, I had an online chat with Online Support Dude, who assured me, twice, that Speakeasy and Verizon service could co-exist on the same line until I was happy with the latter and canceled the former.

By adamg - 5/14/10 - 4:52 pm

Rob Sama reports he just got the following notification:

We can’t wait to bring you blazing-fast FiOS Internet and an overall experience that will blow you away! This e-mail confirms your revised installation appointment for Verizon FiOS Internet Service.

* Scheduled Installation Date – 08-31-2010

By adamg - 4/12/10 - 8:59 am

IBEW fights with Verizon, Comcast/Xfinity over who gets to work on VoIP installations.

By adamg - 3/27/10 - 11:04 am

Verizon is winding down its FiOS expansion, and guess which largest city in New England won't be getting any? So now Boston's pinning its hopes on Google to combat Comcast and RCN, only hasn't Google said it's more into the pilot-program sort of thing and wouldn't be wiring up an entire city anyway?

By adamg - 1/8/10 - 10:02 am

District A-7 reports that when Verizon workers asked some jamoke what the hell he was doing in one of their bucket trucks at Crestway Road and Waldemar Avenue in East Boston Wednesday morning, he claimed he was doing work

By adamg - 11/12/09 - 3:13 pm

You really have to read the instructions a customer-service rep sent Jessica Lipnack for getting into her small-business account via the Verizon Web site.

By adamg - 10/2/09 - 10:01 am

So Verizon removed the telephone-history mural in its old Post Office Square building because the new owner is not a big fan of the working classes, or something. Jay Fitzgerald is outraged at the thought it might be sold to somebody in Rhode Island:

... It's a striking mural in the old WPA style. It depicts a major innovation developed in Boston. It should remain in Boston. ...

By adamg - 9/13/09 - 10:50 am

The Outraged Liberal details his problems with Verizon getting his busted landline fixed:

It's now been about 24 hours since Verizon called my out-of-service landline to tell me the problem we reported had been fixed the previous afternoon.

Of course, I only found out by calling my voice mail, since the phone didn't ring because the line was still dead. And there was a Verizon tech, the third in three days, in my basement trying to solve the problem two of his colleagues had failed to fix.

Even though they reported that they had. ...

By adamg - 9/11/09 - 9:53 am

Verizon reports subscribers to its RedZone football channel on FiOS can now get on-screen alerts whenever a particular team is within its opponent's 20-yard line - so they can continue to watch Lifetime movies or All About Jim reruns without worrying about missing some scoring action.

Of course, residents of New England's largest city can't rush to take advantage of this, since FiOS isn't offered here.

By adamg - 8/13/09 - 11:32 am

The Globe reports Verizon Wireless could start offering "4G" high-speed wireless Internet service in Boston by year end. Still no date for when it will start offering "FiOS" wired Internet service in Boston.

By adamg - 7/28/09 - 8:05 am

Of course, even if he wanted to, he couldn't, since he obviously doesn't live in Boston.

The other day, the Globe explained why Bostonians get to see roughly 72,000 commercials a day in which FiOS Guy triumphs over Cable Oaf even though they can't sign up for it. Verizon says it'll get around to wiring up New England's largest city one of these days and that dense cities are simply harder to wire than spread-out suburbs, but Tom Menino says it's a personal vendetta against him because he wants the company to pay taxes on its wires along public ways.

Ars Technica reports Boston isn't alone: New York and Washington have been slow to get FiOS as well.

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