Globe: City to unveil iPhone complaint app:
"If I'm just walking along the sidewalk and I have a complaint - maybe a storm knocked downed a tree - I could take a photo and send it immediately," said Christopher Loh, 28, a press assistant in the mayor's office who helped come up with the idea for the program. "You don't have to bumble around looking for a number to call. It's right there in the palm of your hand."
If, that is, you're a savvy cyberdude with an iPhone, as opposed to everybody else, who will have to bumble around looking for a number to call because unlike, oh, New York or Somerville, the city's citizen line is not 311 (it's 617-635-4500 if you want to key it into your cell now).