A crescendo of complaints by commuter-rail riders about cancellations, delays and overcrowded trains reached a new peak this morning as commuters into both North and South stations vented their frustration online.
They joined Lily Goldman, a Rockport Line rider who's been complaining for months now about ghost and late trains on her route:
— Lily Goldman (@LZahavish) April 6, 2017
In e-mail to disgruntled Stoughton Line rider Caitlin Kent last week, Keolis, the company that runs commuter rail for the T, blamed "a higher than expected failure rate" with turbochargers on the new locomotives for cancellations.
Keolis added that, unfortunately, the wheels on a number of coaches needed repairs at once, and just as one of the company's two "wheel truing" devices had to be taken out of service fore repairs - leading to shortened trains as coaches were taken out of service. Keolis said it had turned to Amtrak for help in truing more wheels and managed to get its own machine up and running sooner than planned.
But it wasn't soon enough for ThatsRich , who reported the 6:20 a.m. train he normally rides in from Stoughton was canceled this morning for the fifth time in the past two weeks.
At least you had your train. They did that b/c 5 out of last 9 they canceled mine outright. And most of those I was already at station.