Trolley driver with a heart of gold

Lyss marvels at an outbound Riverside driver who was not only pleasant but did nice things for riders:

... Our driver stopped and opened the door for someone who almost missed the train. She waited until a family had settled in with their stroller and several small children after they almost went flying across the aisle. After calling a middle aged couple up to the front to pay (I think this was around Fenway), she was gracious about their mistake upon learning that they were from Western Mass.