Edited to reflect fact incident was on commuter rail, not Orange Line.
Jessica Keener reports on an incident shortly before 10 a.m. on the outbound side at Back Bay station:
My husband + 3 others just pulled a blind man who fell down into the train tracks + saved this man's life in Boston today!!!!
Not long after, she tweeted at acting MBTA General Manager Jonathan Davis:
My husband & 3 other men saved a man from Back Bay train tracks. No MBTA people were there. Why not???